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Insights and Cat Fights: A Dental Practice Management Consultant's Blog

The Economy                                                                                 

The state of the economy is on most dentists' minds lately. Makes me wonder why some dentists also have trouble during a booming economy. Oh well, that's a story for another day. Now I'm not saying a worsening economy doesn't impact your dental practice - it does. But just like the weather and the time of the year you can't control the economy. Speaking of the time of the year have you ever had patients say:

November: "With the holidays coming up I'll need to get back to you after the first of the year."
February: "I'm still paying off the Christmas bills."
April: "I need to pay my taxes first."
June: "Sorry but I just booked a trip to Disneyland."
September: "The roof needs replacement and I'm still paying off the summer vacation."
November: "With the holidays coming up I'll need to get back to you after the first of the year."

Urrrrrr!

Now back to the economy: Since you can't control it, don't worry about it. Put your attention on what you can control. And what you can control is how well trained you and your staff are. The more the economy impacts a practice, the more important it is that you and your dental staff become expert at doing your jobs.

It's not a matter of working harder and harder and using more and more effort. It's a matter of learning the correct dental management procedures and techniques.

And for the patient who always has an excuse for not proceeding with their treatment? The answer to the problem is simple. You must create value for the dental treatment with the patient. You're competing against holidays, vacations and new tires for the car. If the patient doesn't place value on the treatment then you may as well "forget about it".

If you don't know how to easily create value for the treatment the answer to that is also simple: take our free dental practice management analysis here.

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Start With This:

Your Dental Practice Management Consultation consists of 25 questions and will be used in conjunction with a FREE phone consultation. Answer as follows:

+ (Plus) YES
M (Middle) NOT SURE
- (Minus) NO

Available to practice owner only.

1. Is your schedule unpredictable?
+ M -

2. Are patients with incomplete treatment contacted regularly?
+ M

-

3. Is collections at least 98%?
+ M -

4. Do your staff know exactly how to do their jobs?
+ M -
5. Do confirmed patients still break their appointments?
+ M -
6. Are you on track to meet your personal financial goals?
+ M -
7. Has production plateaued or declined?
+ M -
8. Are there staff conflicts?
+ M -
9. Have you lost several staff recently?
+ M -
10. Do you have time to train your staff?
+ M -
11. Do you have an effective internal marketing program?
+ M -
12. Do you have written training manuals for your staff?
+ M -
13. Is your percent of payroll over 27%?
+ M -
14. Is staff morale high?
+ M -
15. Does the relationship with your staff need improvement?
+ M -
16. Are you an effective leader?
+ M -
17. Are you too "nice a guy or gal" with your staff?
+ M -
18. Have you had difficulty with an associate?
+ M -
19. Do you feel you need more new patients?
+ M -
20. Do you and your staff feel “awkward” asking for referrals?
+ M -
21. Is your retirement secure?
+ M -
22. Is it rare for you to get a complaint about a patient's account?
+ M -
23. Do you have slumps in income?
+ M -

24. Are you in control of your practice?
+ M -

25. Do you enjoy going to work?
+ M -

 

This questionnaire will be used in conjunction with your free consultation. Your personal information will only be used for your consultation and will be kept strictly confidential.

First Name:
Last Name:
Are you the owner or spouse?
State (US):
Email
Phone:
Alternate Phone:
Best day and time to contact you to schedule your free consultation:
 
 

 

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