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Insights and Cat Fights:

A Dental Practice Management Consultant's Blog

Should You Have Been A Hairdresser?

How many of your female patients would miss their hair appointments? My wife tells me, "not many".

Is that because there’s such a thing as hair insurance now? Maybe I’m out of the loop, but I don’t think so.

Do you know women generally spend about $100 to $150 on their hair appointments and they do this about every 4 to 6 weeks. That’s at least $1200 per year on their hair! And it’s all out of pocket, without the necessity of being confirmed or reconfirmed. They arrive on their own free will, without needing to check with their husbands to see if it’s okay.

Perhaps you’ve even had a patient or two cancel their appointment with you so they could make their hair appointment!

Here’s something you can do: Pull a stack of charts out that are for patients with insurance. How many of them came in twice a year? Keep in mind that their out of pocket cost is almost always near zero.

So why is it that hairdressers have a much easier time than your hygiene department? The reason is they have a desire and want for the salon service.

This is what your hygiene department needs to create with the patients in your dental practice. They need to educate the patient on hygiene care, on preventive dentistry; and create desire, want and value for the service. We can help. To find out how take our dental practice management and dental marketing analysis.

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Start With This:

Your Dental Practice Management Consultation consists of 25 questions and will be used in conjunction with a FREE phone consultation. Answer as follows:

+ (Plus) YES
M (Middle) NOT SURE
- (Minus) NO

Available to practice owner only.

1. Is your schedule unpredictable?
+ M -

2. Are patients with incomplete treatment contacted regularly?
+ M

-

3. Is collections at least 98%?
+ M -

4. Do your staff know exactly how to do their jobs?
+ M -
5. Do confirmed patients still break their appointments?
+ M -
6. Are you on track to meet your personal financial goals?
+ M -
7. Has production plateaued or declined?
+ M -
8. Are there staff conflicts?
+ M -
9. Have you lost several staff recently?
+ M -
10. Do you have time to train your staff?
+ M -
11. Do you have an effective internal marketing program?
+ M -
12. Do you have written training manuals for your staff?
+ M -
13. Is your percent of payroll over 27%?
+ M -
14. Is staff morale high?
+ M -
15. Does the relationship with your staff need improvement?
+ M -
16. Are you an effective leader?
+ M -
17. Are you too "nice a guy or gal" with your staff?
+ M -
18. Have you had difficulty with an associate?
+ M -
19. Do you feel you need more new patients?
+ M -
20. Do you and your staff feel “awkward” asking for referrals?
+ M -
21. Is your retirement secure?
+ M -
22. Is it rare for you to get a complaint about a patient's account?
+ M -
23. Do you have slumps in income?
+ M -

24. Are you in control of your practice?
+ M -

25. Do you enjoy going to work?
+ M -

 

This questionnaire will be used in conjunction with your free consultation. Your personal information will only be used for your consultation and will be kept strictly confidential.

First Name:
Last Name:
Are you the owner or spouse?
State (US):
Email
Phone:
Alternate Phone:
Best day and time to contact you to schedule your free consultation:
 
 

 

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