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Insights and Cat Fights:

A Dental Practice Management Consultant's Blog

Has Your Dental Practice's Front Desk Been Taken Over by a Porn Site?

Recently I was using a dental client’s computer and noticed that it was running really slow. On a hunch, I installed anti-spyware software.

Spyware, for those of you who don’t know, is computer software that is installed secretly on your computer to intercept or take partial control over your computer without your OK.

Commonly this is done when you or one of your dental staff download something from a web site. The download could be something as innocent as a solitaire game. The key point is that something was downloaded to your computer by you or one of your staff.

What happens then is that hidden in that download can be computer code that, among other things, records every key stroke made by anyone using your computer. User names, passwords and email addresses can easily be gotten. What can be done with such information is obvious and very dangerous. It needs no further explanation.

What you might not know is that the information can also be used to send tens of thousands of pieces of SPAM though your computer.

If you don’t already have anti-spyware software installed do a Google search and get yourself a free 30 day trial of one. Personally I would password protect your computer to only allow internet access to the vital business related web sites your dental practice must use to do business.

So if your computer seems to be running slower that it should be, it may just be because your practice's front desk may have been taken over by a porn site!

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Your Dental Practice Management Consultation consists of 25 questions and will be used in conjunction with a FREE phone consultation. Answer as follows:

+ (Plus) YES
M (Middle) NOT SURE
- (Minus) NO

Available to practice owner only.

1. Is your schedule unpredictable?
+ M -

2. Are patients with incomplete treatment contacted regularly?
+ M

-

3. Is collections at least 98%?
+ M -

4. Do your staff know exactly how to do their jobs?
+ M -
5. Do confirmed patients still break their appointments?
+ M -
6. Are you on track to meet your personal financial goals?
+ M -
7. Has production plateaued or declined?
+ M -
8. Are there staff conflicts?
+ M -
9. Have you lost several staff recently?
+ M -
10. Do you have time to train your staff?
+ M -
11. Do you have an effective internal marketing program?
+ M -
12. Do you have written training manuals for your staff?
+ M -
13. Is your percent of payroll over 27%?
+ M -
14. Is staff morale high?
+ M -
15. Does the relationship with your staff need improvement?
+ M -
16. Are you an effective leader?
+ M -
17. Are you too "nice a guy or gal" with your staff?
+ M -
18. Have you had difficulty with an associate?
+ M -
19. Do you feel you need more new patients?
+ M -
20. Do you and your staff feel “awkward” asking for referrals?
+ M -
21. Is your retirement secure?
+ M -
22. Is it rare for you to get a complaint about a patient's account?
+ M -
23. Do you have slumps in income?
+ M -

24. Are you in control of your practice?
+ M -

25. Do you enjoy going to work?
+ M -

 

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