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Recent blog posts
13
Oct

Code of Conduct for Dental Staff

Posted by on in Dental Practice Management
Dental Staff Guidelines Any dental practice should have Code of Conduct guidelines for the staff.  The purpose of such guidelines is to improve staff relationships and to enhance production.  Guidelines should be enforced in a constructive manner. It is important to clearly define and make these guidelines available in writing to all staff.  Your staff can then become familiar with what is expected.  As a result, disciplinary action becomes predictable and not based on “opinions” or bias. Violation of acceptable conduct may result in one or more of the following forms of disciplinary action: verbal warning, written warning and possible discharge.... Continue reading
Hits: 119
06
Oct

Dental Office Managers

Posted by on in Dental Practice Management
Dental Office Manager Job Description A dental office manager’s job description could be summed as follows: “To assist dental staff to become more efficient, productive and competent with the result of a more profitable dental practice that delivers excellent service to its patients.” An OM should maintain a high level of competence and integrity that sets a good example for the rest of the staff. If employees find themselves working for someone whose work ethic is lower than their own they will eventually leave or  lower their own standards. Most office managers never received a business degree. Typically they just found themselves... Continue reading
Tagged in: Staffing
Hits: 160
29
Sep

Past Due Dental Accounts: Letters and Patient Calls

Posted by on in Dental Practice Management
The sequence of steps Cambridge recommends for the management of your past due accounts in your dental practice are as follows: 1. Statement2. Patient Call3. 2nd Statement with note or letter4. Patient Call5. Past Due Letter6. Patient Call7. Last Notice – Demand Payment Letter. If no response after last notice, send memo to the doctor for review.8. Collections/Legal Action Below are several samples of the above letters. Follow these guidelines, but if you feel it would be appropriate, write a personal letter. Allow two weeks between actions. For instance, if you send a statement to a patient, give him two weeks... Continue reading
Tagged in: Collections
Hits: 151

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