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Recent blog posts

Incoming Phone Calls

Posted by on in Dental Practice Management
Income phone calls may lead your dental receptionist in a number of different directions. Business calls should be forwarded to the appropriate staff member. For example, questions regarding insurance, accounts, collections would go to the Accounts Manager if you have one. When a patient calls the office and is in pain, the receptionist should fill out some kind of Emergency Call-In Sheet. The following are some of the questions that should be asked: 1. “When was the last time you saw Dr. [name]?” This response will tell you if you are dealing with a new patient, an old patient who has... Continue reading
Hits: 73

Your Receptionist and Office Communications

Posted by on in Dental Practice Management
Cambridge Dental Practice Consultants recommends that your telephone never ring more than three times before being answered. If the receptionist is on another line or otherwise engaged then one of the other staff should help out. Ideally you have telephones throughout the office, so if the receptionist is somewhere other than at the front desk when the phone rings, it can still be answered and the caller briefly placed on hold until the receptionist can return to the front desk. A New Patient Call-In Form can be downloaded here Before transferring a call to the appropriate person, obtain the caller's name, reason... Continue reading
Tagged in: Front Desk Policies
Hits: 131

Job Descriptions and Hiring

Posted by on in Dental Practice Management
Cambridge Dental Consultants recommends that you provide each applicant with a job description summary of the position for which they are applying at the time they are given the application to fill out. You should also use similar descriptions in staff training office manuals for your dental practice. The summary should not go into great detail or specific procedures but would touch on the general duties that will be expected of them. It should also include a statement which shows the duties they are expected to perform. Be sure to add a statement that indicates duties “include, but are not limited... Continue reading
Tagged in: Hiring
Hits: 164

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