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Recent blog posts

Verifying Dental Benefits

Posted by on in Dental Practice Management
Cambridge Dental Consultants recommends that when a new patient calls in the employee(s) who handles new patient phone calls needs to fill a "New Patient Call-In Form”. If the new patient is insured then the insurance company should be called to verify the patient’s benefits. This should be done immediately so that the insurance information is available prior to the patient’s arrival. If the patient is not sure of their insurance company or the phone number they will need to get the information and call back with it or, at the very least, bring it to the office at the first appointment.... Continue reading
Tagged in: Insurance
Hits: 103

Calculating Dental Insurance Benefits

Posted by on in Dental Practice Management
Almost all dental insurance companies work on a percentage basis (this is why you can only estimate their payments). The percentage paid is based on the insurance plan of a particular group or individual and varies widely. Cambridge Consultants recommends that all insurance should be verified prior to the patient arriving at your practice.   There is almost always a deductible that your dental patient has to meet before the insurance percentage kicks in. The deductible varies widely from plan to plan. To calculate the insurance benefit take the estimated insurance allowance and multiply it by the percent the insurance company... Continue reading
Tagged in: Insurance
Hits: 155

Code of Conduct

Posted by on in Dental Practice Management
At Cambridge we recommend that all dental practice staff must, at all times, remain level headed, polite and positive in all patient dealings, whether the patient is right or wrong. Such a policy should be part of any comprehensive dental manual. If the patient is wrong, you can correct him/her and work it out in a polite, professional way. It is not necessary to be rude, uncaring, angry, etc. That approach only upsets the patient and makes it more difficult to get any situation resolved. In addition, not only does it reflect poorly on your own professionalism but on our dental... Continue reading
Hits: 150

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