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Recent blog posts

Your Receptionist and Office Communications

Posted by on in Dental Practice Management
Cambridge Dental Practice Consultants recommends that your telephone never ring more than three times before being answered. If the receptionist is on another line or otherwise engaged then one of the other staff should help out. Ideally you have telephones throughout the office, so if the receptionist is somewhere other than at the front desk when the phone rings, it can still be answered and the caller briefly placed on hold until the receptionist can return to the front desk. A New Patient Call-In Form can be downloaded here Before transferring a call to the appropriate person, obtain the caller's name, reason... Continue reading
Tagged in: Front Desk Policies
Hits: 58

Job Descriptions and Hiring

Posted by on in Dental Practice Management
Cambridge Dental Consultants recommends that you provide each applicant with a job description summary of the position for which they are applying at the time they are given the application to fill out. You should also use similar descriptions in staff training office manuals for your dental practice. The summary should not go into great detail or specific procedures but would touch on the general duties that will be expected of them. It should also include a statement which shows the duties they are expected to perform. Be sure to add a statement that indicates duties “include, but are not limited... Continue reading
Tagged in: Hiring
Hits: 92

Dental Office General Policy Manual: What To Include

Posted by on in Dental Practice Management
A General Policy Manual – regardless of the size of your office - is vital. The following are some basic guidelines that you should consider when assembling your manual: 1. Make a distinction in your dental offices manual between policies that apply to everyone in the company (general office hours, payroll, vacation, etc.) and procedures that relate specifically to how people do their individual jobs. Keep these manuals separate. 2. Keep the wording simple. Use plain English and try to avoid overly formal wording and phrasing. Policies need to be clear and concise. 3. Pay attention to legalities. Know that anything... Continue reading
Hits: 134

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