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Recent blog posts

Dental Employee Cell Phone Use

Posted by on in Dental Practice Management
Cell phones, Facebook and the like are here to stay. The basic policy should be that cell phones, checking Facebook, etc. can never be done at the front desk or in front of patients. Staff should use their break time, etc.  to do so. Staff should be treated like adults. If you feel you have to treat them like children that's an even bigger issue.... Continue reading
Hits: 19

Dental Insurance: Predetermination or not?

Posted by on in Dental Practice Management
I do not recommend doing pre-determinations but either way it is vital that your new patients be educated on dental insurance which is really a benefit; not insurance.    I'll bet most of your new patients don't know the difference between how other types of insurance works (health, house and auto) and how their dental benefits work. In fact I'd wager that several times a month, if not  a week, a patient hands your front desk person their medical insurance card! As we know, with medical insurance the patient pays the deductible and then the insurance pays the rest or a large percentage of the... Continue reading
Hits: 69

Best Way to Lower Overhead

Posted by on in Dental Practice Management
The best and most effective way to lower your overhead is to provide regular training to your staff.    Here's a datum you need to have under your belt: The less in-house training you provide your staff, the higher your percent of payroll will be. Why Because proper training puts your staff in the driver's seat. Without it they end up as road kill along with you and your dental practice.   You can’t just train your staff with conversations over the water cooler, pep talks or group hugs. You need to actually apprentice them on the nuts and bolts of their... Continue reading
Tagged in: overhead
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