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Recent blog posts
20
Jul

Office Meetings

Posted by on in Dental Practice Management
Office meetings should be held either weekly or monthly depending on the size of the practice. Over lunch is generally a good time. Note: Whether you hold your office meeting during lunch or not staff still must paid - even if you have the meeting outside of the practice during normal lunch hours. Check with a local HR professional for the specific rules for your state. Meetings are typically one hour long. They are necessary to keep your staff updated on any future plans, policy additions/changes and most importantly to review key statistics from the previous week or month. Staff meetings... Continue reading
Hits: 55
14
Jul

Why Do You Need Policy?

Posted by on in Dental Practice Management
Can you imagine baseball without any rules? Or, driving in rush hour traffic with no laws or guidelines governing what to do when the lights turn green or red? The obvious result would be confusion and chaos. This same logic applies to every organization. If there are no guidelines and rules for employees to follow they will not know what is expected of them. Frustration, confusion and unnecessary disagreements would surely ensue. For these reasons, it is vital that you have both a general policy manual as well as individual manuals for each position in your dental practice. In addition to... Continue reading
Hits: 76
11
Jul

Receptionist: Answering Patient's Questions

Posted by on in Dental Practice Management
A dental receptionist (or any staff member for that matter) should never try to wing it when it comes to answering patient’s dental questions. Your receptionist should only answer those questions she knows the answer to without diagnosing or giving out medical advice.  If the receptionist does not know the answer or it is beyond her scope of responsibility she should simply say something to the effect of, “Mr. Jones, that is something I will have to check with the doctor on (or office manager or whoever). I will get back to you by the end if the day or first thing... Continue reading
Tagged in: Front Desk Policies
Hits: 84

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