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Recent blog posts

Past Due Dental Accounts: Letters and Patient Calls

Posted by on in Dental Practice Management
The sequence of steps Cambridge recommends for the management of your past due accounts in your dental practice are as follows: 1. Statement2. Patient Call3. 2nd Statement with note or letter4. Patient Call5. Past Due Letter6. Patient Call7. Last Notice – Demand Payment Letter. If no response after last notice, send memo to the doctor for review.8. Collections/Legal Action Below are several samples of the above letters. Follow these guidelines, but if you feel it would be appropriate, write a personal letter. Allow two weeks between actions. For instance, if you send a statement to a patient, give him two weeks... Continue reading
Tagged in: Collections
Hits: 76

Dental Office Financial Policy

Posted by on in Dental Practice Management
Establishing a clear and firm financial policy for your dental office helps to see that your practice is paid without the type of misunderstandings that can cost you new patients and referrals. Cambridge Dental Practice Consultants recommends that a copy of your financial policy be given to each new patient at the initial appointment. It is vital that payment be received at the time of service. This includes co-pays. Keeping your fee schedules up to date as payments are made should make estimating co-pays relatively easy. I also recommend that for lab cases the patient pay 50% up front and 50% at... Continue reading
Tagged in: Collections
Hits: 77

Verifying Dental Benefits

Posted by on in Dental Practice Management
Cambridge Dental Consultants recommends that when a new patient calls in the employee(s) who handles new patient phone calls needs to fill a "New Patient Call-In Form”. If the new patient is insured then the insurance company should be called to verify the patient’s benefits. This should be done immediately so that the insurance information is available prior to the patient’s arrival. If the patient is not sure of their insurance company or the phone number they will need to get the information and call back with it or, at the very least, bring it to the office at the first appointment.... Continue reading
Tagged in: Insurance
Hits: 157

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