cambridge dental practice management consultant banner logo
top dental office manual banner ad

  • Categories
    Categories Displays a list of categories from this blog.
  • Tags
    Tags Displays a list of tags that have been used in the blog.
  • Bloggers
    Bloggers Search for your favorite blogger from this site.
  • Login
    Login Login form
Recent blog posts

Code of Conduct

Posted by on in Dental Practice Management
At Cambridge we recommend that all dental practice staff must, at all times, remain level headed, polite and positive in all patient dealings, whether the patient is right or wrong. Such a policy should be part of any comprehensive dental manual. If the patient is wrong, you can correct him/her and work it out in a polite, professional way. It is not necessary to be rude, uncaring, angry, etc. That approach only upsets the patient and makes it more difficult to get any situation resolved. In addition, not only does it reflect poorly on your own professionalism but on our dental... Continue reading
Hits: 33


Posted by on in Dental Practice Management
Dental patient information, both written in the chart and verbal, is absolutely confidential. Practice and dentist’s business affairs are also to be treated with the utmost confidentiality. The above subjects should not be discussed outside of the office. Office matters must be kept in the office. Some government regulations also restrict release of any information about a patient to members of the public or press, other professionals, pharmacies, family, friends, etc. without the patient's specific authorization. These regulations generally cover information such as the patient’s name, age, address, sex, nature of illness or injury, general condition, etc. When discussing confidential... Continue reading
Hits: 49

Cell Phones, Office Phones and Computer Use

Posted by on in Dental Practice Management
If you haven't already done so you might want to include in your general dental office manual an up-to-date phone/computer policy. This is the phone/computer policy Cambridge recommends: CELL PHONES Cell phone use (including texting, checking Facebook, etc.) at your dental practice during working hours should not be permitted. Your dental staff should be told they are welcome to use their cell phones during their break times as long as they don't do so in front of patients. Any family member or friend who would need to contact any of your staff in the event of an emergency should have the main office phone number. OFFICE... Continue reading
Hits: 133

Complimentary Practice Analysis

Are you earning the income you deserve?

Please consider taking our complimentary dental practice analysis.

free dental practice management analysis

Our free over-the-phone dental practice analysis is not just a stale old "sales call". Delivered by a veteran dental consultant with over two decades of experience in the trenches of dental practices, you will discover why your practice is likely producing at less than 60% of what it is capable of.

The consultation will focus on your concerns such as increasing profitability, lowering stress, plugging holes in the schedule, attracting quality new patients and dealing with staff issues. There are no strings attached.

Available to dental practice owners or their spouses only. The initial phone call takes approximately thirty minutes. You will not be pressured into buying anything. That is a promise. More info HERE


check-listDental Practice Management Checklists & Forms Delivered Weekly by E-Mail!

top general dental office packages

top orthodontic dental office manual packages

top pediatric dental office manual packages