The Cambridge New Client Program consists of three visits to your office. Each visit takes place over two days with one of our veteran dental consultants. Each Cambridge consultant has at least twenty years experience consulting dentists. The visits to your dental practice typically occur over a period of ten to twelve months.
All travel costs are included in the program as are the Cambridge Dental Staff Training Manuals and unlimited phone and e-mail support. Support lasts thirty days after the last visit.
For more info call Kevin directly at 800-595-2380 or send an email here
The Cambridge program is not “one size fits all”. Your consulting will be customized to fit the needs of your practice. To give you a feel for what you can expect, examples of the three office visits are outlined here:
Typical Office Visit No. 1
The first visit normally occurs four to six weeks after sign up. The first day is typically an eight hour day. The second day is typically a four day.
1. Your consultant will meet with you and observe your staff in action.
2. Your consultant will review questionnaires from you and your staff.
3. Your consultant will get a full understanding from you of exactly what needs to happen for you to consider Cambridge has exceeded your expectations within one year.
4. Your consultant will work out a plan to correct any staff member who is not meeting your expectations. This could be due to a lack of training for their position or could be someone who is in some way disruptive or negative within the practice.
5. Your consultant will instruct you on how to correct your staff in a painless manner.
6. If needed, your consultant will help you edit the Cambridge Dental General Policy Manual and show you how to implement it.
7. If needed, your consultant will show you or an assigned staff member exactly how to edit the remaining manuals using the knowledge of the existing staff.
8. Your consultant will go over how to set monthly goals and how to do an effective morning meeting.
Again, this is a typical first office visit, but all visits are customized and tailored made to each individual client.
Typical Office Visit No. 2
The second visit normally occurs four to six months after sign up. Just as in the first visit, the first day is typically an eight hour day. The second day is typically a four day.
1. Your consultant will observe your office in action for one half day and ensure the items from the first visit are in place and are now a part of the daily actions within the practice. The consultant will then look for other areas in the practice that need to be improved.
2. Your consultant will meet with the staff and go over the observations that were made.
3. Your consultant will find out from your staff what they see now needs to be implemented to continue to improve the office productivity and ultimately meet the goals of your practice.
4. Your consultant will role-play with your staff on areas that were not up to standards such as patient education, phone technique and financial arrangements
5. Your consultant will create a new action plan with you based on observations from the first day and review how this is to be implemented prior to the third visit.
Note: There could be a myriad of areas to address on this new action plan such as: Reducing accounts receivables, patient reactivation or ensuring that certain staff understand the Cambridge Dental Basics Manual. This is usually the case when there is a new dental assistant or a front desk employee not fully versed in dental terminology.
Typical Office Visit No. 3
The third visit normally occurs eight to ten months after sign up. Just as in the first and second office visits, the first day is typically an eight hour day. The second day is typically a four day.
1. Your consultant will observe the office in action and ensure the items from the first and second vists are in place and now a part of the daily actions within the practice. He will look for other areas in the practice needing to be improved.
2. Your consultant will meet with the staff and go over his observations. He will review all of the strong points present in the office and create a monitoring system to ensure that the office does not slip back into old habit patterns.
3. Your consultant will review areas of the office that are not as strong as they should be to reach optimum production. Typical example: Lack of office meetings with an exact agenda designed to solve problems that don’t turn into gripe sessions.
4. Your consultant will put in a monitoring system for all areas of the office so that the doctor and/or office manager are fully aware when an area underperforms and knows how to implement an action plan to correct the situation before income is affected.
5. Your consultant will work with the office manager or main front office person to improve the quality of service by surveying patients to ensure the office is meeting or exceeding patient expectations.