Your patients need to understand, for real, what can happen if they do not follow through with your recommended treatment. If you accomplish that, then you have done your job educating the patient. From that point forward, it’s on the patient and the front desk. The following education techniques will help you get there:   TRIGGER WORDS & “YET”   Trigger words initiate a process or course of action. The term “trigger word” derives from the use of an explosive gun in days gone by to start a race. “Yet” is a trigger word. Patients may not notice gum disease yet. The patient hasn’t...

1. By survey, the overwhelming number of new patients expect a cleaning as part of their first new patient appointment.

2. Unless the new patient is an emergency, has a broken tooth or toothache assume all new patients will get a prophy but, do not guarantee a prophy when scheduling.

Cambridge Dental Consultants makes the following general recommendations for staff benefits. Always check your state's specific rules and regulations: 

An organized agenda and a leader to keep the meeting on track will lead to successful staff meetings.