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Confirmations

Your confirmation system should be tailored to each type of patient and have a personal touch. Find out from patients how they prefer to be contacted, whether by text, postcard, email, or phone call. You can also do a combination, i.e. text and "courtesy call," etc.

NP exams: Hygiene or not?

If you separate out the hygienist from the NP exam you need DAs who are strong at helping to get cases accepted. 

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Where to look for new dental staff & want ad tips

Want ad tip: Do not list salary, etc. If too low, you might scare off some good prospective employees. Examples of recommended wording:

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Duties of dental assistants, identified and explained

The duties of chairside assisting are not just assisting and cleaning instruments when there are no patients.

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