1. By survey, the overwhelming number of new patients expect a cleaning as part of their first new patient appointment.

2. Unless the new patient is an emergency, has a broken tooth or toothache assume all new patients will get a prophy but, do not guarantee a prophy when scheduling.

Cambridge Dental Consultants makes the following general recommendations for staff benefits. Always check your state's specific rules and regulations: 

An organized agenda and a leader to keep the meeting on track will lead to successful staff meetings.

The handling of new patient phone calls by your receptionist should be done honestly while effectively guiding the conversation.