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Dental Consultant Advice: Running Staff Meeting

Dental Consultant Advice: Running Staff Meeting

AVOIDING INEFFECTIVE MEETINGS

A very poor way to run an office is for you and your staff to have meetings infrequently and only when there has been a problem.  Staff meetings should be something that are useful and routine, not something that are called as emergencies because you’re upset or there have been problems or somebody has made a mistake.  

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Dental Practice Consulting: Why Policy?

Dental Practice Consulting: Why Policy?

Can you imagine baseball without any rules? Or, driving in rush hour traffic with no laws or guidelines governing what to do when the lights turn green or red?

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Dental Consultant Advice: Patient Questions

Dental Consultant Advice: Patient Questions

A dental receptionist (or any staff member for that matter) should never try to wing it when it comes to answering patient’s dental questions.

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Dental Consultant Advice: Patient Retention

dental-receptionist-training
UNSCHEDULED TREATMENT The first step. If the patient cannot schedule, for example, because the patient needs to review finances with their spouse, whoever did the consult needs to get the patient’s agreement to follow up with a call the next day if at all possible. Get a specific time and the phone number the patient can be reached at.  In the situation where the patient needs to talk to a spouse but, after doing so, the patient still does not schedule, suggest to the patient that the spouse come in so that the treatment plan can be explained and why the...
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