1. Engage in social conversation to make them feel at ease and to observe their ability to engage in social conversation.
I often talk to clients about the importance of role-playing with your dental staff but that may not be enough. Just because you showed someone how to do it once, doesn’t mean they will continue to follow the procedures you’ve shown them.
As a consultant one of the first things I do is take on the role of being the patient.
So I leave without paying.