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Dental Consultants Best Patient Education Tip

Dental Consultants Best Patient Education Tip

Show patients a worn restoration or a crown with exposed margins or pockets with active disease. 

Summary of  feedback from several dentists who have found the routine use of I/O cameras increases acceptance and keeps patients on re-care:

1. Have an I/O in every operatory, connected and ready to go otherwise the I/O won’t get used as frequently and time is wasted connecting.

2. Take big screen shots. There isn't anything more motivating than a pre-treatment photo of a calculus bridge on the lower anteriors and the post photo showing them clean. Show lingual on the lower incisors. Show the patient where the pink healthy papilla should be and how it was replaced with calculus and tell them what it leads to. Tell them, “That is why you never want to miss your preventive appointment”. Assure them you are going to leave their teeth clean as a whistle. Many patients will ask what they can do to prevent it from happening again. Let them know your expert hygienist will explain. Also consider taking photos of the arch for alignment and crowding to recommend ortho or Invisalign. 

3. If the patient is clean, compliment them. Let them know it’s rare to have such clean teeth. Some patients may still point to a tiny spec of calculus on the screen and say they can still do better! Tell the patient you can always tell which patients never miss their preventive appointments.

4. Consider using disclosing tablets (purple or pink chew tablet that stain all the plaque). It’s a great way to educate adults and children. Check to ensure children aren't allergic to dyes.

5. When you recommend a crown(s) use I/O to show craze lines, cracks, etc.

6. Many dentists take pictures of every single pathology on every single patient, no matter how minor. Many patients, when shown what’s going on, will be quick to go for the treatment.

7. Take multiple photos when prepping for a crown. Doing so decreases insurance denials. Do the same for calculus for scaling/SRP to avoid denials

8. Use sleeves. There should not be a noticeable difference in the pictures if you make sure to face the camera in the correct direction.

 


Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a seminarist in the mid-1990s, Kevin went on to become Cambridge’s senior consultant and eventually CEO. Cambridge Dental Consultants is a full-service dental practice management company offering customized dental office manuals. Frustrated? High overhead? Schedule a chat with Kevin at .

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There is the good, the bad and the ugly of dental practice management, but many dentists will still tell you the probability is your dental consulting will work if you and your consultant are on the same page. It stands to reason that if a dental consultant had little value, worth or benefit that consultant could not stand up to harsh economic realities for long.  A veteran dental consultant is also a "personal coach" who shold bring management wisdom based on "in the trenches" experience along with systems and protocols to that have been successfully implemented in other practices. Top dental consultants talk and network with each other. They pay attention to what systems work and don't across many dental practices. 

Systems

New Patient Phone Call

Insurance Processing

New Patient Experience and Patient Education

Financial Arrangements

Scheduling

Confirmation

Unscheduled Treatment 

Reactivation

Daily and Weekly Checklists

General Policy Manual 

Staff Accountability

What gets monitored, gets managed. It is as simple as that. The only way to monitor what gets done is with daily stats especially for your weak areas. For example, one employee should be specifically responsible for calls to patients who are unscheduled, overdue for re-care or need reactivation. Other staff can and should help in coordination with the accountable employee.

Leadership

What most practice owners are lack in knowledge is not how to book an appointment, but rather how to be an effective leader. The best systems in the world are useless if the staff do not comply. Good leaders know how to get staff to willingly follow through and comply. 

Questions To Ask 

  1. Do you and/or your staff have to travel or does the consultant come to you?

  2. Is the program mostly one on one consulting versus seminars or courses with multiple clients in attendance?There are advantages to both.

  3. If the dental consulting is one on one who will actually deliver the consulting? I recommend knowing who your specific dental consultant will be prior to signing on the dotted line.

  4. Is program based on a specific dental practice management system? You want to avoid cookie-cutter programs. Ensure the program will be tailor-made to fit your practice's specific needs.

  5. The cost (including travel expenses and downtime) is certainly not the only factor, everything else being equal, it is still a major factor to consider. It's unwise to pay too much, but it's worse to pay too little.  

 

Top Dental Practice Mangement Consultant

Shane Blake DDS Coudersport, PAMy name is Kevin Tighe. I am Cambridge's CEO and Senior Consultant. Before joining the Cambridge team I was in charge of setting up workshops for large nonprofits throughout the United States and Canada. During that time, I was fortunate to receive mentoring from several world-class business consultants, including a dental practice management guru, which led to a position at Cambridge as their seminar organizer. In time, I began crisscrossing the country delivering seminars myself for the better part of a decade. Subsequently, I moved up to senior consultant and eventually owner.  Contributing writer to Dental Economics/DIQ, JADA, AGD Impact and Dental Town Magazine.

  

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