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Dental practice management articles from Kevin Tighe, Cambridge Dental Consultants, Senior Consultant,  as well as guest dental consultants. Topics range from staff management to new patients. 

Cambridge Dental Practice Management

Dental Consultants Best Staff Meeting Tips

Dental Consultants Best Staff Meeting Tips

An organized agenda and a leader to keep the meeting on track will lead to successful staff meetings.

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Cambridge Dental Practice Management

Dental Consultant Top Tips Relating to Patients

Dental Consultant Top Tips Relating to Patients
1. Patients' needs are our top priority. You must leave your personal issues and opinions outside of the office. Patients visit our office to improve their health and eliminate pain. An atmosphere of warmth, cheerfulness and caring must be conveyed. Indifference to patients' problems will not contribute to this atmosphere.Remember patients' names and use them often when talking with the patients. Refer to the patient as "Mr.," "Mrs.,” "Miss," or "Ms.," unless the patient invites you to use their first name. Do not give patients nicknames or refer to them as "Hon," "Darlin," or other pet names.2. Your statements to patients...
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Cambridge Dental Practice Management

Dental Consultant: What Kills Production

Dental Consultant: What Kills Production
Staff non compliance and double work are production killers. Only surround yourself with "A"and "B" type staff and ensure there is accountability. Examples of double work: Lab case not in the office. Patient arrives for appointment.Incomplete information in patient charts.Incomplete insurance submission.Insurance not verified.Patient leaves the office without an appointment.Phone numbers for patient are not correct. Appointment not confirmed. Delivering more dentistry in the back then was scheduled; front desk not notified.Treatment plan sequence not written up.Financial arrangements not made.Incomplete treatment not followed up on.Message taken but not given to the correct person.Patient health history not completed Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten...
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Cambridge Dental Practice Management

Dental Consultants Top AR Tips

1. Acceptable total A/R: One month of collections or less (12%)2. A/R & pending claims. 20% over 30 days acceptable and dwindling. >50% of AR in 0-30 days<30% of AR in 30-60 days<18% of AR in 60-90 days<2% of AR in 90+ days3. You want to see past due balances of 30, 60, and 90 days so that you can generate the correct letter or call as needed. You should also run an Insurance Aging Report at least weekly because you don't want those going past 30 days. Start collecting after 20 days. I recommend working the list weekly if not daily.4. Once...
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Dental Practice Analysis

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There is the good, the bad and the ugly of dental practice management, but many dentists will still tell you the probability is your dental consulting will work if you and your consultant are on the same page. It stands to reason that if a dental consultant had little value, worth or benefit that consultant could not stand up to harsh economic realities for long.  A veteran dental consultant is also a "personal coach" who shold bring management wisdom based on "in the trenches" experience along with systems and protocols to that have been successfully implemented in other practices. Top dental consultants talk and network with each other. They pay attention to what systems work and don't across many dental practices. 

Systems

New Patient Phone Call

Insurance Processing

New Patient Experience and Patient Education

Financial Arrangements

Scheduling

Confirmation

Unscheduled Treatment 

Reactivation

Daily and Weekly Checklists

General Policy Manual 

Staff Accountability

What gets monitored, gets managed. It is as simple as that. The only way to monitor what gets done is with daily stats especially for your weak areas. For example, one employee should be specifically responsible for calls to patients who are unscheduled, overdue for re-care or need reactivation. Other staff can and should help in coordination with the accountable employee.

Leadership

What most practice owners are lack in knowledge is not how to book an appointment, but rather how to be an effective leader. The best systems in the world are useless if the staff do not comply. Good leaders know how to get staff to willingly follow through and comply. 

Questions To Ask 

  1. Do you and/or your staff have to travel or does the consultant come to you?

  2. Is the program mostly one on one consulting versus seminars or courses with multiple clients in attendance?There are advantages to both.

  3. If the dental consulting is one on one who will actually deliver the consulting? I recommend knowing who your specific dental consultant will be prior to signing on the dotted line.

  4. Is program based on a specific dental practice management system? You want to avoid cookie-cutter programs. Ensure the program will be tailor-made to fit your practice's specific needs.

  5. The cost (including travel expenses and downtime) is certainly not the only factor, everything else being equal, it is still a major factor to consider. It's unwise to pay too much, but it's worse to pay too little.  

 

Top Dental Practice Mangement Consultant

Shane Blake DDS Coudersport, PAMy name is Kevin Tighe. I am Cambridge's CEO and Senior Consultant. Before joining the Cambridge team I was in charge of setting up workshops for large nonprofits throughout the United States and Canada. During that time, I was fortunate to receive mentoring from several world-class business consultants, including a dental practice management guru, which led to a position at Cambridge as their seminar organizer. In time, I began crisscrossing the country delivering seminars myself for the better part of a decade. Subsequently, I moved up to senior consultant and eventually owner.  Contributing writer to Dental Economics/DIQ, JADA, AGD Impact and Dental Town Magazine.

  

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