Dental New Patient articles from Cambridge Dental Consultants and guest bloggers.
The handling of new patient phone calls by your receptionist should be done honestly while effectively guiding the conversation.
By survey, the overwhelming number of new patients expect a cleaning as part of their first new patient appointment.
Your dental receptionist should do the following when receiving a new patient:Greet the patient in a warm, friendly and professional manner. Be sure to introduce yourself, including your job title. Offer to hang up the patient’s coat.
When a new patient calls, your FD should get a New Patient Call-In Form filled out. If the patient is insured, the insurance needs to be verified.
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