Staff can look very busy, but this can sometimes be due to them handling additional work they generated themselves due to inefficiencies, lack of training, or no accountability. Examples: • Lab case not in the office. Patient arrives for appointment.• Incomplete information in patient charts.• Incomplete insurance submission.• Insurance not verified.• Patient leaves office without an appointment.• Phone numbers for patient are not correct. • Appointment not confirmed. • Delivering more dentistry in the back than was scheduled; front desk not notified.• Treatment plan sequence not written up.• Financial arrangements not made.• Incomplete treatment not followed up on.• Message taken but not given...
Dental practice management Quick Tips from Cambridge Dental Consultants and guest bloggers.
1. Require your front desk to report every daily on how many hygiene patients did not schedule their next appointment. No more than one a day is acceptable. 2. Keep a running list of those patients of those who did not schedule and follow up on them. 3. When calling the patient, if you do not reach them, let them know you will try back in about a week. Repeat a week later if needed. 4. After a month or so continue to make calls based on your knowledge of the patient without becoming obnoxious or seeming "desperate". How many calls...
Most states are "At-Will," meaning, in essence you can let an employee go at anytime for any reason as long as it’s not discriminatory. Even so, you still want to document bad behavior and policy in case you decide to fight an unemployment claim. Dismissing an employee is never fun but, it can be less stressful if you keep the following points in mind: 1. Staff are the ones deciding whether they are to be dismissed by either playing by the rules or not. 2. It is the employee who is either making themselves valuable to you or not. If they are...
I do not recommend Pre-Ds unlesss the patient asks but, if you chose to do Pre-Ds there are some advantages. In the past it could take weeks to get Pre-Ds back, during which time patients could easily lose interest. With real-time Pre-Ds now available, that issue is mostly a thing of the past. So what are the advantages of a Pre-D for your practice? One is that you get the perfect opportunity to educate patients about how their insurance works, which, IMHO, is rather vital. Another benefit is that you put your practice on the side of the patients by telling...
Dental Practice Consulting Analysis
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There is the good, the bad and the ugly of dental practice management, but many dentists will still tell you the probability is your dental consulting will work if you and your consultant are on the same page. It stands to reason that if a dental consultant had little value, worth or benefit that consultant could not stand up to harsh economic realities for long. A veteran dental consultant is also a "personal coach" who shold bring management wisdom based on "in the trenches" experience along with systems and protocols to that have been successfully implemented in other practices. Top dental consultants talk and network with each other. They pay attention to what systems work and don't across many dental practices.
New Patient Phone Call
New Patient Experience and Patient Education
Daily and Weekly Checklists
General Policy Manual
What gets monitored, gets managed. It is as simple as that. The only way to monitor what gets done is with daily stats especially for your weak areas. For example, one employee should be specifically responsible for calls to patients who are unscheduled, overdue for re-care or need reactivation. Other staff can and should help in coordination with the accountable employee.
What most practice owners are lack in knowledge is not how to book an appointment, but rather how to be an effective leader. The best systems in the world are useless if the staff do not comply. Good leaders know how to get staff to willingly follow through and comply.
Questions To Ask
Do you and/or your staff have to travel or does the consultant come to you?
Is the program mostly one on one consulting versus seminars or courses with multiple clients in attendance?There are advantages to both.
If the dental consulting is one on one who will actually deliver the consulting? I recommend knowing who your specific dental consultant will be prior to signing on the dotted line.
Is program based on a specific dental practice management system? You want to avoid cookie-cutter programs. Ensure the program will be tailor-made to fit your practice's specific needs.
The cost (including travel expenses and downtime) is certainly not the only factor, everything else being equal, it is still a major factor to consider. It's unwise to pay too much, but it's worse to pay too little.
Top Dental Practice Mangement Consultant
My name is Kevin Tighe. Consultant. Coach. Mentor.
My mission is to advise, recommend and help implement proven systems to grow your practice .
Before joining the Cambridge team I was in charge of setting up workshops for large nonprofits throughout the United States and Canada. During that time, I was fortunate to receive mentoring from several world-class business consultants, including a dental practice management guru, which led to a position at Cambridge as their seminar organizer. In time, I began crisscrossing the country delivering seminars myself for the better part of a decade. Subsequently, I moved up to senior consultant and eventually partner and now sole owner.
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