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Dental practice management Quick Tips from Cambridge Dental Consultants and guest bloggers.

Dental Consultant Staff Hiring Protocol

1. Typically practice owners do not have or do not follow an effective hiring protocol as they are often in a hurry. Many successful practice owners follow the maxim “Hire slow, fire fast”. By doing so you increase the probabilityof hiring a “good employee”.  2. Hire for ATTITUDE is hiring Golden Rule #1. The right attitude cannot be taught. Everything else can be.   3. Interviews only give you an “outer-view”. You won’t really know if you have a winner until you see the employee in action over a period of time. If the employee does not meet expectations within 90 days, dismiss...
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Dental Practice Consulting: Lowering Overhead

There are a lot of variables, but I think you'll find these numbers close to average plus or minus a few percentage points (based on collections): Staff: 25%Rent/upkeep, cleaning, etc: 5%Lab: 5%Dental Supplies: 5%Marketing, phones, etc: 10% Typically there are not too many places to cut costs other than payroll when it comes to the management of your dental practice overhead. In general payroll is the one area where the percentages are often too high. On top of that most practices are only producing at about 60% of what they could be doing. Consider this: A $10,000.00 monthly increase equals $120,000.00 per...
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Dental Practice Consulting: Why Offices Underperform

The primary reason practices underperform is staff non-compliance, which is a sign of poor leadership. Effective leadership is, in part, achieved by: 1. Having agreement among all your team members. 2. Having those agreements contained in your office policies.3. Referring staff to the policies when they have questions. 4. Seeing that the policies are fairly enforced. 5. Dismissing those who cannot or will not follow simple, useful policies.   Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a...
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Dental Consultant Leadership Tips

What most practice owners are missing is not how to book an appointment but how to be effective leaders. The best systems in the world are useless if the staff do not comply. Good leaders know how to get staff to willingly follow through and comply. Agreement among all team members is key. Your written office policies should contain those agreements and should answer  most questions staff come up with. Doing so will save you much time and simplify the management of your practice. Staff non-compliance is a sure sign of poor leadership. The primary reason practices underperform is staff non-compliance. ...
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Dental Practice Consulting Analysis

Plan Implementation. Implement The Plan

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Our 25th Year | Grow Your Practice 


There is the good, the bad and the ugly of dental practice management, but many dentists will still tell you the probability is your dental consulting will work if you and your consultant are on the same page. It stands to reason that if a dental consultant had little value, worth or benefit that consultant could not stand up to harsh economic realities for long.  A veteran dental consultant is also a "personal coach" who shold bring management wisdom based on "in the trenches" experience along with systems and protocols to that have been successfully implemented in other practices. Top dental consultants talk and network with each other. They pay attention to what systems work and don't across many dental practices. 

Systems

New Patient Phone Call

Insurance Processing

New Patient Experience and Patient Education

Financial Arrangements

Scheduling

Confirmation

Unscheduled Treatment 

Reactivation

Daily and Weekly Checklists

General Policy Manual 

Staff Accountability

What gets monitored, gets managed. It is as simple as that. The only way to monitor what gets done is with daily stats especially for your weak areas. For example, one employee should be specifically responsible for calls to patients who are unscheduled, overdue for re-care or need reactivation. Other staff can and should help in coordination with the accountable employee.

Leadership

What most practice owners are lack in knowledge is not how to book an appointment, but rather how to be an effective leader. The best systems in the world are useless if the staff do not comply. Good leaders know how to get staff to willingly follow through and comply. 

Questions To Ask 

  1. Do you and/or your staff have to travel or does the consultant come to you?

  2. Is the program mostly one on one consulting versus seminars or courses with multiple clients in attendance?There are advantages to both.

  3. If the dental consulting is one on one who will actually deliver the consulting? I recommend knowing who your specific dental consultant will be prior to signing on the dotted line.

  4. Is program based on a specific dental practice management system? You want to avoid cookie-cutter programs. Ensure the program will be tailor-made to fit your practice's specific needs.

  5. The cost (including travel expenses and downtime) is certainly not the only factor, everything else being equal, it is still a major factor to consider. It's unwise to pay too much, but it's worse to pay too little.  

 

Top Dental Practice Mangement Consultant

Shane Blake DDS Coudersport, PA

My name is Kevin Tighe. Consultant. Coach. Mentor.

My mission is to advise, recommend and help implement proven systems to grow your practice . 

Before joining the Cambridge team I was in charge of setting up workshops for large nonprofits throughout the United States and Canada. During that time, I was fortunate to receive mentoring from several world-class business consultants, including a dental practice management guru, which led to a position at Cambridge as their seminar organizer. In time, I began crisscrossing the country delivering seminars myself for the better part of a decade. Subsequently, I moved up to senior consultant and eventually partner and now sole owner. 

  

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