Contributing Writer What most practice owners are missing is not how to book an appointment but how to be effective leaders. The best systems in the world are useless if the staff do not comply. Good leaders know how to get staff to willingly follow through and comply. Agreement among all team members is key. Your written office policies should contain those agreements and should answer most questions staff come up with. Doing so will save you much time and simplify the management of your practice. Staff non-compliance is a sure sign of poor leadership. The primary reason practices underperform is staff non-compliance. ...
Dental practice management Quick Tips from Cambridge Dental Consultants and guest bloggers.
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The best systems in the world are useless if the staff members do not comply. An effective leader and executive knows how to get staff to willingly follow through and comply. Key systemds: 1. New patient phone call. This is the single most important function in a practice. 2. New patient experience. This includes NPs educated on how their specific insurance works so there are no surprises for the patient if they end up with a bill. 3. Insurance accurately and quickly submitted, followed up on and collected. This includes accurate accounts and on time statements. Also firm financial policy that...
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Many people find change hard, and dental employees are no exception. Staff can complain about proposed changes. However, if you can get employees to be specific about their disagreement and discuss it, you will be surprised at how often the objections fo away. Most staff are hard working and want to do a good job however a barrier is an unwillingness by many practice owners to let go of a low producing employee even when it is obvious the employee is destructive and will not change. Typically a practice instantly increases efficiency when such an employee is dismissed even if the employee...
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There are four front office/front desk positions/functions. Call them what you want but they basically break down as follows: a) Receptionist b) Scheduling Secretary c) Accounts Manager d) Treatment Coordinator In a small practice one employee does them all. As a practice grows two staff handle theses jobs/functions. The natural breakdown would be to combine the four jobs/functions as follows: a) Receptionist/Scheduling Secretary b) Accounts Manager/Treatment Coordinator. In a bigger practice you might have one person for each position or some other combination such as two Receptionists, a Scheduling Coordinator and a Treatment Coordinator/Accounts Manager. Kevin Tighe, Cambridge Dental Consultants, Senior...
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