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Dental practice management Quick Tips from Cambridge Dental Consultants and guest bloggers.

Dental Consultants Tip: Staff Trust

For a team to operate at a high level of efficiency there must be a high level of trust between the practice owner and staff.  Part of accomplishing trust is for everyone to know the "rules of the game" including policies on: Vacations Paid Holidays Paid Time Off Seminars Maternity Leave Bereavement Pay Unacceptable Conduct Acceptable Conduct Cell Phone, Office Phones And Computer Use   Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a speaker in the mid-1990s,...
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Dental Consultant Advice: Adding Staff

You want to be sure to receive a proper ROI from any employee you hire. For example, if you hire someone at $15 per hour (times 8 hours), you increase your overhead by $120 per day. You then need to determine how much increased production (or reduced hours off if that's what you value) you need to justify the added expense.   Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a speaker in the mid-1990s, Kevin went on...
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Dental Consultants Tip: D1110 vs. D4910

A lot of production can be "lost" to due to incorrect codes being used i.e. D4910 vs. D1110. Sometimes the hygienist and front desk person do not know how to comfortably explain the difference between D1110 vs. D4910, so they opt for the path of the least resistance because they're afraid they'll upset or lose the patient. For this reason it is vital that your hygienist and front desk be able to comfortably educate patients on the necessity of regular periodontal maintenance visits, and how that is different from a prophy. This is done by using effective case presentation techniques. Start by...
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Dental Consultant Advice: Hygiene Production Keys

Your hygiene department can make or break your practice, yet most hygiene departments underproduce.

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Dental Practice Consulting Analysis

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Our 25th Year | Grow Your Practice 


There is the good, the bad and the ugly of dental practice management, but many dentists will still tell you the probability is your dental consulting will work if you and your consultant are on the same page. It stands to reason that if a dental consultant had little value, worth or benefit that consultant could not stand up to harsh economic realities for long.  A veteran dental consultant is also a "personal coach" who shold bring management wisdom based on "in the trenches" experience along with systems and protocols to that have been successfully implemented in other practices. Top dental consultants talk and network with each other. They pay attention to what systems work and don't across many dental practices. 

Systems

New Patient Phone Call

Insurance Processing

New Patient Experience and Patient Education

Financial Arrangements

Scheduling

Confirmation

Unscheduled Treatment 

Reactivation

Daily and Weekly Checklists

General Policy Manual 

Staff Accountability

What gets monitored, gets managed. It is as simple as that. The only way to monitor what gets done is with daily stats especially for your weak areas. For example, one employee should be specifically responsible for calls to patients who are unscheduled, overdue for re-care or need reactivation. Other staff can and should help in coordination with the accountable employee.

Leadership

What most practice owners are lack in knowledge is not how to book an appointment, but rather how to be an effective leader. The best systems in the world are useless if the staff do not comply. Good leaders know how to get staff to willingly follow through and comply. 

Questions To Ask 

  1. Do you and/or your staff have to travel or does the consultant come to you?

  2. Is the program mostly one on one consulting versus seminars or courses with multiple clients in attendance?There are advantages to both.

  3. If the dental consulting is one on one who will actually deliver the consulting? I recommend knowing who your specific dental consultant will be prior to signing on the dotted line.

  4. Is program based on a specific dental practice management system? You want to avoid cookie-cutter programs. Ensure the program will be tailor-made to fit your practice's specific needs.

  5. The cost (including travel expenses and downtime) is certainly not the only factor, everything else being equal, it is still a major factor to consider. It's unwise to pay too much, but it's worse to pay too little.  

 

Top Dental Practice Mangement Consultant

Shane Blake DDS Coudersport, PA

My name is Kevin Tighe. Consultant. Coach. Mentor.

My mission is to advise, recommend and help implement proven systems to grow your practice . 

Before joining the Cambridge team I was in charge of setting up workshops for large nonprofits throughout the United States and Canada. During that time, I was fortunate to receive mentoring from several world-class business consultants, including a dental practice management guru, which led to a position at Cambridge as their seminar organizer. In time, I began crisscrossing the country delivering seminars myself for the better part of a decade. Subsequently, I moved up to senior consultant and eventually partner and now sole owner. 

  

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