Contributing Writer 
1. Make sure all patients have an appointment when leaving, except those on your "no fly" list. 2. Keep short/ASAP/Will-Call lists.3. Offer targeted discounts to schedule hard-to-fill time slots, such as in a pedo practice. 4. All NPs should be scheduled within a week, two weeks max.5. Only allow well-trained employee(s) to schedule patients, especially NPs. 6. Keep a well organized morning huddle. 7. Have phone answered within three rings during business hours. Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a speaker...
Dental practice management articles on dental office scheduling from Cambridge Dental Consultants and guest bloggers.
Your practice will be rushed, hectic and stressed without a schedule that is well designed. The purpose of blocking scheduling is to decrease stress, keep production on an even keel from one day to the next while maintaining or increasing production. These are the steps for implementing with guidelines: Time StudyOver two to three weeks get accurate times of every procedure. All staff can help. Create an index card for each patient that comes in. Note the following on the card: The time the patient arrivedThe time the patient is seatedThe time the procedure beginsThe time the procedure endsAt the end of two or three weeks,...
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Keeping no shows and cancels at 10% or less comes down to having having a scheduler who takes 100% responsibility for ensuring your schedule is full which includes not being too dependent on automatic reminders.
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My name is Kevin Tighe. I am Cambridge's owner and senior consultant. Before joining the Cambridge team I was in charge of setting up workshops for large nonprofits throughout the United States and Canada. During that time, I was fortunate to receive mentoring from several world-class business consultants, including a dental practice management guru, which led to a position at Cambridge as their seminar organizer. In time, I began crisscrossing the country delivering seminars myself for the better part of a decade. Subsequently, I moved up to senior consultant and eventually owner. A Free Practice Analysis is available. I will have one of my assistants follow up with you. Start here: