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Correcting or reprimanding staff tip 2

When correcting staff the key is to find out if there is some aspect of the policy or protocol that someone does not agree with or does not understand. They may have a valid point. You can learn a lot by listening. Do not assume someone is bad or wrong. Roll up your sleeves to find out what they do not understand or what they disagree with and sort that out.

Correcting or reprimanding staff tip 3
Correcting or reprimanding staff tip 1

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