Certain types of dental patients can be predicted to cancel or no show at a high rate. Therefore it is vital that your Scheduling Coordinator has a system to identify such patients so they can be confirmed directly.
Do not just send a postcard or a text message and assume they will show up. Such patients fall into the following categories:
1. Those who have previously broken an appointment (dismiss or put on a short list after the third no show/cancel or after the second time if not sorry).
2. Patients in their twenties (older people are the most reliable).
3. Patients who use Medicaid or other government plan (cash or private insurance patients are more reliable).
4. The further in time the patient schedules the appointment (get patients in quick!)
5. Those who have not been in the practice for some time (except if it's an emergency).
6. International patients. This is probably due to a language barrier or different moral codes, etc.
7. A parent or spouse making the appointment for their grown child or spouse.
8. New Patients (a call from the dentist can greatly reduce new patient cancels/no shows).