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Dental Consultants Twelve Rock Star DA Habits

Dental Consultants Twelve Rock Star DA Habits

A rock star dental assistant’s mission is to assist the dentist in every way possible, enabling him or her to provide efficient, high quality dentistry to patients.

This includes striving to maintain excellent patient relations, ensuring the patient is well cared for, happy and satisfied.

Twelve Habits of Dental Assistant Rock Stars

Dental assistant rock star habit #1: A rock star DA ensure he or she is properly trained and continuously strives to improve his or her skill set. 

Dental assistant rock star habit #2: A rock star DA needs to have initiative. For example, if a dental assistant feels there is room for improvement, they can research what's working for other practices in terms of materials, techniques, etc.

Dental assistant rock star habit #3: A rock star DA should ask questions of the dentist in advance such as, “Are you planning a buildup and with what material?” or “Is this a final impression today?”.

Dental assistant rock star habit #4: A rock star DA needs to be accountable and take pride in their work. 

Dental assistant rock star habit #5: A rock star DA needs to know why a procedure is done, not just how it is done. 

Dental assistant rock star habit #6: A rock star DA needs to be open to constructive correction and criticism.

Dental assistant rock star habit #7: A rock star DA needs to predict what instruments or supplies the dentist will need.

Dental assistant rock star habit #8: A rock star DA should always look at the upcoming two days to help organize and plan accordingly. 

Dental assistant rock star habit #9: A rock star DA must truly care about patients and want to help them. 

Dental assistant rock star habit #10: A rock star DA should always chat with a patient after the dentist leaves the room letting the patient know the dentist is the #1 dentist they’ve ever worked with and that the treatment recommended is spot on.

Dental assistant rock star habit #11:  A rock star DA must be able to communicate effectively when answering questions or explaining treatment to patients.

Dental assistant rock star habit #12: A rock star DA must be able to communicate effectively to the Treatment Coordinator when passing to the patient to ensure the patient’s needs are met.


Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a seminarist in the mid-1990s, Kevin went on to become Cambridge’s senior consultant and eventually CEO. Cambridge Dental Consultants is a full-service dental practice management company offering customized dental office manuals. Frustrated? High overhead? Schedule a chat with Kevin at .

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There is the good, the bad and the ugly of dental practice management, but many dentists will still tell you the probability is your dental consulting will work if you and your consultant are on the same page. It stands to reason that if a dental consultant had little value, worth or benefit that consultant could not stand up to harsh economic realities for long.  A veteran dental consultant is also a "personal coach" who shold bring management wisdom based on "in the trenches" experience along with systems and protocols to that have been successfully implemented in other practices. Top dental consultants talk and network with each other. They pay attention to what systems work and don't across many dental practices. 

Systems

New Patient Phone Call

Insurance Processing

New Patient Experience and Patient Education

Financial Arrangements

Scheduling

Confirmation

Unscheduled Treatment 

Reactivation

Daily and Weekly Checklists

General Policy Manual 

Staff Accountability

What gets monitored, gets managed. It is as simple as that. The only way to monitor what gets done is with daily stats especially for your weak areas. For example, one employee should be specifically responsible for calls to patients who are unscheduled, overdue for re-care or need reactivation. Other staff can and should help in coordination with the accountable employee.

Leadership

What most practice owners are lack in knowledge is not how to book an appointment, but rather how to be an effective leader. The best systems in the world are useless if the staff do not comply. Good leaders know how to get staff to willingly follow through and comply. 

Questions To Ask 

  1. Do you and/or your staff have to travel or does the consultant come to you?

  2. Is the program mostly one on one consulting versus seminars or courses with multiple clients in attendance?There are advantages to both.

  3. If the dental consulting is one on one who will actually deliver the consulting? I recommend knowing who your specific dental consultant will be prior to signing on the dotted line.

  4. Is program based on a specific dental practice management system? You want to avoid cookie-cutter programs. Ensure the program will be tailor-made to fit your practice's specific needs.

  5. The cost (including travel expenses and downtime) is certainly not the only factor, everything else being equal, it is still a major factor to consider. It's unwise to pay too much, but it's worse to pay too little.  

 

Top Dental Practice Mangement Consultant

Shane Blake DDS Coudersport, PAMy name is Kevin Tighe. I am Cambridge's CEO and Senior Consultant. Before joining the Cambridge team I was in charge of setting up workshops for large nonprofits throughout the United States and Canada. During that time, I was fortunate to receive mentoring from several world-class business consultants, including a dental practice management guru, which led to a position at Cambridge as their seminar organizer. In time, I began crisscrossing the country delivering seminars myself for the better part of a decade. Subsequently, I moved up to senior consultant and eventually owner.  Contributing writer to Dental Economics/DIQ, JADA, AGD Impact and Dental Town Magazine.

  

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