Expert Dental Intel Consulting           Dental Intel Consulting Company           Dental Intel         Best Dental Intel Consultants       Contributing Writer 

By accepting you will be accessing a service provided by a third-party external to https://www.mydentalconsultant.com/

2 minutes reading time (381 words)

Dental Consultant Advice: NLRB, Cell Phones & Texting

Dental Consultant Advice: NLRB, Cell Phones & Texting

Based on a 2015 National Labor Relations Board (NLRB) ruling, office manuals or handbooks can't have overly broad prohibitions on employee use of cell phones. Besides which, if you feel you can't treat your staff like adults, that's a bigger problem.

That being said, there is nothing wrong with issuing a simple and sane cell phone policy just as you might do for a dress code, calling in sick, vacations, PTO, etc.  If you feel you need a cell phone policy here is my recommendation:

CELL PHONES

Cell phone use (including texting, checking Facebook, etc.) should only occur during breaks or meal periods and never in front of patients as it can give patients the impression they are not important. It can also cause you to be distracted causing inaccurate documentation, incorrect data entry, etc.

TEXTING PRACTICE OWNER OR OFFICE MANAGER

Staff are prohibited from texting the dentist or office manager for any reason including “texting in sick”. This also removes any potential violation of a patient’s privacy.

OFFICE PHONES

The office phones are our main means of scheduling patients and conducting business.  Therefore, we ask that you not use the office phones for personal use except to receive an emergency call from a family member, etc.

OFFICE COMPUTER USE

Office computers are never to be used for personal use. Period. The reasons for this are obvious including the possibility of infecting the office computer system with a virus. Doing so can result in immediate termination

Note: Our office computers are set up with software to monitor all Internet activity. E-mail messages and other use of office computers is not confidential, and even though you may be issued a private password or other private access code to log in to the computer, you should have no expectation of privacy with regard to your use of the system.


 

Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a speaker in the mid-1990s, Kevin went on to become Cambridge’s senior consultant and eventually CEO. Cambridge Dental Consultants is a full-service dental practice management company offering customized dental office manuals. Frustrated? High overhead? Schedule a chat with Kevin at 

Dental Consultant Advice: Patient Information
Dental Consultant Advice: Acceptable Staff Conduct

Dental Practice Analysis

Google Reviews 5.0 ⭐️⭐️⭐️⭐️⭐️

Our 25th Year | Grow Your Practice 

In Office Consulting Starting From $3500


There is the good, the bad and the ugly of dental practice management, but many dentists will still tell you the probability is your dental consulting will work if you and your consultant are on the same page. It stands to reason that if a dental consultant had little value, worth or benefit that consultant could not stand up to harsh economic realities for long.  A veteran dental consultant is also a "personal coach" who shold bring management wisdom based on "in the trenches" experience along with systems and protocols to that have been successfully implemented in other practices. Top dental consultants talk and network with each other. They pay attention to what systems work and don't across many dental practices. 

Systems

New Patient Phone Call

Insurance Processing

New Patient Experience and Patient Education

Financial Arrangements

Scheduling

Confirmation

Unscheduled Treatment 

Reactivation

Daily and Weekly Checklists

General Policy Manual 

Staff Accountability

What gets monitored, gets managed. It is as simple as that. The only way to monitor what gets done is with daily stats especially for your weak areas. For example, one employee should be specifically responsible for calls to patients who are unscheduled, overdue for re-care or need reactivation. Other staff can and should help in coordination with the accountable employee.

Leadership

What most practice owners are lack in knowledge is not how to book an appointment, but rather how to be an effective leader. The best systems in the world are useless if the staff do not comply. Good leaders know how to get staff to willingly follow through and comply. 

Questions To Ask 

  1. Do you and/or your staff have to travel or does the consultant come to you?

  2. Is the program mostly one on one consulting versus seminars or courses with multiple clients in attendance?There are advantages to both.

  3. If the dental consulting is one on one who will actually deliver the consulting? I recommend knowing who your specific dental consultant will be prior to signing on the dotted line.

  4. Is program based on a specific dental practice management system? You want to avoid cookie-cutter programs. Ensure the program will be tailor-made to fit your practice's specific needs.

  5. The cost (including travel expenses and downtime) is certainly not the only factor, everything else being equal, it is still a major factor to consider. It's unwise to pay too much, but it's worse to pay too little.  

 

Top Dental Practice Mangement Consultant

Shane Blake DDS Coudersport, PAMy name is Kevin Tighe. I am Cambridge's CEO and Senior Consultant. Before joining the Cambridge team I was in charge of setting up workshops for large nonprofits throughout the United States and Canada. During that time, I was fortunate to receive mentoring from several world-class business consultants, including a dental practice management guru, which led to a position at Cambridge as their seminar organizer. In time, I began crisscrossing the country delivering seminars myself for the better part of a decade. Subsequently, I moved up to senior consultant and eventually owner.  Contributing writer to Dental Economics/DIQ, JADA, AGD Impact and Dental Town Magazine.

  

Free Practice Analysis

Step One: Fill out and submit the form below.

Step Two: I will call or text you to schedule a 30 minute call.