The above subjects should not be discussed outside of the office. Office matters must be kept in the office.
Some government regulations also restrict release of any information about a patient to members of the public or press, other professionals, pharmacies, family, friends, etc. without the patient's specific authorization.
These regulations generally cover information such as the patient’s name, age, address, sex, nature of illness or injury, general condition, etc.
When discussing confidential matters at the office, keep voices at a low level. Be particularly aware of what is said at the front desk and outside of the treatment rooms, as patients may easily overhear it.
Also patients should not be exposed to discussion of internal office matters.
Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a speaker in the mid-1990s, Kevin went on to become Cambridge’s senior consultant and eventually CEO. Cambridge Dental Consultants is a full-service dental practice management company offering customized dental office manuals. Frustrated? High overhead? Schedule a chat with Kevin at