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Do I need a dental office manager?

Do I need a dental office manager?

Until a dental practice has at least a half dozen staff or more there is no real need for designating any employee as your dental office manager as what a real office manager does is hire, train, apprentice, correct and manage the other staff.

A real OM is not answering the phone, scheduling, doing financial arrangements, etc. However an OM should be able to do all these jobs better than anyone else otherwise how can she properly train, correct and manage the other staff? A vital skill for of an OM is having the expertise to train other staff.

The truth is when you have willing staff members that have been trained on proven systems then they require almost no supervision or management. In essence they become executives of their own areas. When this occurs you will have a staff driven practice instead of a doctor driven practice, which is a beautiful thing. 

You will also find that most "office managers" becomed a dumping ground for anything not otherwise assigned which is exctly the opposite of what you want as a manager. Managers delegate and get others to do their jobs. 


 

Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a speaker in the mid-1990s, Kevin went on to become Cambridge’s senior consultant and eventually CEO. Cambridge Dental Consultants is a full-service dental practice management company offering customized dental office manuals. Frustrated? High overhead? Schedule a chat with Kevin at 

Organization of a dental practice
Dental office short call list

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