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Dental Practice Management and Dental Consulting Articles.

Financial arrangements tip

What the patient actually says or means versus what the employee thinks the patient says or means is key.

Example:

Patient: "That's a lot of money. I can't imagine spending that much money on this."

Front desk person hears: "I can't afford it."

But "I can't afford it" is not what the patient said or likely meant. What the patient probably meant is that the dentistry is not valuable enough to them. A sharp front desk person will recognize that more education is in order. No high pressure. Just more education.

Scripts
When the schedule falls apart...

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Includes Analysis of Key Stats and Reports.

Transforming dental practices since 1996.

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Free Practice Analysis

Includes Analysis of Key Stats and Reports

Transforming Practices Since 1996

 

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