Expert Dental Intel Consulting           Dental Intel Consulting Company           Dental Intel         Best Dental Intel Consultants       Contributing Writer 

By accepting you will be accessing a service provided by a third-party external to https://www.mydentalconsultant.com/

1 minute reading time (281 words)

Dental Front Desk Basic Organization

Dental Front Desk Basic Organization

There are four dental front office/front desk positions/functions. Call them what you want but they basically break down as follows:

Receptionist

Scheduling Secretary

Accounts Manager

Treatment Coordinator

In a very small office one employee does them all. 

As a practice grows two staff handle the jobs/functions. The natural breakdown would be to combine the four jobs/functions as follows:

Receptionist/Scheduling Secretary

Accounts Manager/Treatment Coordinator

Then in a really big practice you might have one person for each position or some other combination such as two receptionists, a Scheduling Coordinator and a Treatment Coordinator/Accounts Manager.

Cross training has its place but it is vital that each employee has a specific job and function assigned to them or you lose accountability. Each employee can assist on an as needed basis when one of the positions is overloaded at any given time, then get back to concentrating on doing their specific job and functions when the overload is handled. I would compare this to a running back in football. Normally he mostly runs, catches and blocks but sometimes, such as when there is a turnover, he must temporarily become a defender and tackle but then he doesn't stay on the field and play defense once the play is over. 


 

Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a speaker in the mid-1990s, Kevin went on to become Cambridge’s senior consultant and eventually CEO. Cambridge Dental Consultants is a full-service dental practice management company offering customized dental office manuals. Frustrated? High overhead? Schedule a chat with Kevin at 

Dental Consultant Advice: Hire for Attitude
Dental Consultant Advice: Your Smaller Numbers

Dental Practice Analysis

Google Reviews 5.0 ⭐️⭐️⭐️⭐️⭐️

Our 25th Year | Grow Your Practice 

In Office Consulting Starting From $3500


There is the good, the bad and the ugly of dental practice management, but many dentists will still tell you the probability is your dental consulting will work if you and your consultant are on the same page. It stands to reason that if a dental consultant had little value, worth or benefit that consultant could not stand up to harsh economic realities for long.  A veteran dental consultant is also a "personal coach" who shold bring management wisdom based on "in the trenches" experience along with systems and protocols to that have been successfully implemented in other practices. Top dental consultants talk and network with each other. They pay attention to what systems work and don't across many dental practices. 

Systems

New Patient Phone Call

Insurance Processing

New Patient Experience and Patient Education

Financial Arrangements

Scheduling

Confirmation

Unscheduled Treatment 

Reactivation

Daily and Weekly Checklists

General Policy Manual 

Staff Accountability

What gets monitored, gets managed. It is as simple as that. The only way to monitor what gets done is with daily stats especially for your weak areas. For example, one employee should be specifically responsible for calls to patients who are unscheduled, overdue for re-care or need reactivation. Other staff can and should help in coordination with the accountable employee.

Leadership

What most practice owners are lack in knowledge is not how to book an appointment, but rather how to be an effective leader. The best systems in the world are useless if the staff do not comply. Good leaders know how to get staff to willingly follow through and comply. 

Questions To Ask 

  1. Do you and/or your staff have to travel or does the consultant come to you?

  2. Is the program mostly one on one consulting versus seminars or courses with multiple clients in attendance?There are advantages to both.

  3. If the dental consulting is one on one who will actually deliver the consulting? I recommend knowing who your specific dental consultant will be prior to signing on the dotted line.

  4. Is program based on a specific dental practice management system? You want to avoid cookie-cutter programs. Ensure the program will be tailor-made to fit your practice's specific needs.

  5. The cost (including travel expenses and downtime) is certainly not the only factor, everything else being equal, it is still a major factor to consider. It's unwise to pay too much, but it's worse to pay too little.  

 

Top Dental Practice Mangement Consultant

Shane Blake DDS Coudersport, PAMy name is Kevin Tighe. I am Cambridge's CEO and Senior Consultant. Before joining the Cambridge team I was in charge of setting up workshops for large nonprofits throughout the United States and Canada. During that time, I was fortunate to receive mentoring from several world-class business consultants, including a dental practice management guru, which led to a position at Cambridge as their seminar organizer. In time, I began crisscrossing the country delivering seminars myself for the better part of a decade. Subsequently, I moved up to senior consultant and eventually owner.  Contributing writer to Dental Economics/DIQ, JADA, AGD Impact and Dental Town Magazine.

  

Free Practice Analysis

Step One: Fill out and submit the form below.

Step Two: I will call or text you to schedule a 30 minute call.