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Dental Consultant DA Interview Questions

Dental Consultant DA Interview Questions

Interview questions:

1.  What expanded duties did you do at Dr. ______'s office?

2.  What brands/kinds of cements/bonding materials are you familiar with?

3.  Per OSHA regulations how do you sterilize instruments?

4.  Explain how you handle a patient who shows signs of being afraid.

5.  What do you enjoy the most about being a DA?

6.  Are you wanting to stay a DA or eventually become an RDA?

7.  Why did you leave your old job? 

8.  What are your strengths? Weaknesses? 

9.  What makes you the top person for this job?

10. What made you decide to be a DA?

General tips:

1.  Hire for attitude. Train for the rest. Attitude = proud of and likes to work

2.  Some practice owners like to have their staff take the best candidate out to lunch and then have the staff give a thumbs up or not. There is a lot to be said for this method as the staff will take more responsibility for the new employee if they have some "skin in the game". 

3.  Group interviews help show how candidates interact in a group situation. 

4.  Check with dental reps. They often know people who are looking. 

5.  Your current staff can be of help. They may know others in the area who are looking. They can also use social media to get the word out. The downside is that friends working together can be an issue. 

6.  Call your sub list. Ask if any of them want a full time job.

7.  Check dental assisting programs including teaching and/or interning DAs yourself.

Want ad tip:

Do not list salary, etc. If too low, you might scare off some good prospective employees. Examples of recommended wording: 

a.  Salary based on experience. 

b.  Compensation based on experience, plus a comprehensive benefits package. 

c.  Strong base pay plus a lucrative production bonus plan.


Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a speaker in the mid-1990s, Kevin went on to become Cambridge’s senior consultant and eventually CEO. Cambridge Dental Consultants is a full-service dental practice management company offering customized dental office manuals. Frustrated? High overhead? Schedule a chat with Kevin at 

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There is the good, the bad and the ugly of dental practice management, but many dentists will still tell you the probability is your dental consulting will work if you and your consultant are on the same page. It stands to reason that if a dental consultant had little value, worth or benefit that consultant could not stand up to harsh economic realities for long.  A veteran dental consultant is also a "personal coach" who shold bring management wisdom based on "in the trenches" experience along with systems and protocols to that have been successfully implemented in other practices. Top dental consultants talk and network with each other. They pay attention to what systems work and don't across many dental practices. 

Systems

New Patient Phone Call

Insurance Processing

New Patient Experience and Patient Education

Financial Arrangements

Scheduling

Confirmation

Unscheduled Treatment 

Reactivation

Daily and Weekly Checklists

General Policy Manual 

Staff Accountability

What gets monitored, gets managed. It is as simple as that. The only way to monitor what gets done is with daily stats especially for your weak areas. For example, one employee should be specifically responsible for calls to patients who are unscheduled, overdue for re-care or need reactivation. Other staff can and should help in coordination with the accountable employee.

Leadership

What most practice owners are lack in knowledge is not how to book an appointment, but rather how to be an effective leader. The best systems in the world are useless if the staff do not comply. Good leaders know how to get staff to willingly follow through and comply. 

Questions To Ask 

  1. Do you and/or your staff have to travel or does the consultant come to you?

  2. Is the program mostly one on one consulting versus seminars or courses with multiple clients in attendance?There are advantages to both.

  3. If the dental consulting is one on one who will actually deliver the consulting? I recommend knowing who your specific dental consultant will be prior to signing on the dotted line.

  4. Is program based on a specific dental practice management system? You want to avoid cookie-cutter programs. Ensure the program will be tailor-made to fit your practice's specific needs.

  5. The cost (including travel expenses and downtime) is certainly not the only factor, everything else being equal, it is still a major factor to consider. It's unwise to pay too much, but it's worse to pay too little.  

 

Top Dental Practice Mangement Consultant

Shane Blake DDS Coudersport, PAMy name is Kevin Tighe. I am Cambridge's CEO and Senior Consultant. Before joining the Cambridge team I was in charge of setting up workshops for large nonprofits throughout the United States and Canada. During that time, I was fortunate to receive mentoring from several world-class business consultants, including a dental practice management guru, which led to a position at Cambridge as their seminar organizer. In time, I began crisscrossing the country delivering seminars myself for the better part of a decade. Subsequently, I moved up to senior consultant and eventually owner.  Contributing writer to Dental Economics/DIQ, JADA, AGD Impact and Dental Town Magazine.

  

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