The responsibility of the Receptionist is to professionally greet all patients whether on the phone or in person, ensure all forms are properly filled out and direct patients to the treatment area as quickly as possible.
In addition to the above the Receptionist needs to be able to effectively receive and route all communications to the staff and dentists.
Dental Office Scheduling Coordinator
The responsibility of the Scheduling Coordinator is to maintain a productive and efficiently scheduled appointment book.
A productive schedule would include achieving the production goals for both operative and hygiene schedules on a weekly basis so that we meet or surpass the monthly production goal.
This means the Scheduling Coordinator should be an expert Public Relations person as well as someone who stays intimately connected to every patient that comes through the office and has a treatment plan. The Scheduling Coordinator needs to have the viewpoint that every patient should get through and complete whatever their treatment plan happens to be. This will involve a very close working relationship with the Treatment Coordinator as well as Assistants and the Accounts Manager. A thorough knowledge of who can come in on short notice, who is reliable and who
isn’t is all part of the basic tools of the Scheduling Coordinator.
Dental Office Treatment Coordinator
The responsibility of the Treatment Coordinator is to ensure everything possible is done to get our patients to pay for and complete their individual treatment plans.
We have a wide range of options for our patients financially and scheduling-wise, because we know the importance of removing barriers to patients getting their dental treatment plans done.
Dental Office Accounts Manager
The responsibility of the Accounts Manager position/function is to ensure all money owed to your practice, whether by insurance companies or patients, is collected in a timely manner. Firm financial policy, that is not deviated from, is key.
The responsibility of the Chairside Assistant is to assist the dentist in every way possible, enabling him/her to provide the most efficient, high quality dentistry to our patients.
We will always strive to maintain excellent patient relations, ensuring the patient is well cared for, happy and satisfied. The first responsibility of each Assistant is to get properly trained and apprenticed to expedite their ability to perform all tasks at maximum speed and efficiency. Our Mission is to help provide the best possible high quality care to our patients.
The responsibility of the Hygienist is to provide the best possible oral hygiene care and education for our patients.
We will always strive to establish an excellent rapport with the patients, ensuring they are happy with our services and want to refer family and friends. The effective control of periodontal disease through our varied treatment plans as well as the patient’s home care is paramount in our actions every day we treat patients. We will always encourage patients to take their next step toward a beautiful and healthy smile.