Dental Consultant Advice: Job descriptions
The responsibility of the Receptionist is to professionally greet all patients whether on the phone or in person, ensure all forms are properly filled out and direct patients to the treatment area as quickly as possible.
In addition to the above the Receptionist needs to be able to effectively receive and route all communications to the staff and dentists.
Dental Office Scheduling Coordinator
The responsibility of the Scheduling Coordinator is to maintain a productive and efficiently scheduled appointment book.
A productive schedule would include achieving the production goals for both operative and hygiene schedules on a weekly basis so that we meet or surpass the monthly production goal.
This means the Scheduling Coordinator should be an expert Public Relations person as well as someone who stays intimately connected to every patient that comes through the office and has a treatment plan. The Scheduling Coordinator needs to have the viewpoint that every patient should get through and complete whatever their treatment plan happens to be. This will involve a very close working relationship with the Treatment Coordinator as well as Assistants and the Accounts Manager. A thorough knowledge of who can come in on short notice, who is reliable and who
isn’t is all part of the basic tools of the Scheduling Coordinator.
Dental Office Treatment Coordinator
The responsibility of the Treatment Coordinator is to ensure everything possible is done to get our patients to pay for and complete their individual treatment plans.
We have a wide range of options for our patients financially and scheduling-wise, because we know the importance of removing barriers to patients getting their dental treatment plans done.
Dental Office Accounts Manager
The responsibility of the Accounts Manager position/function is to ensure all money owed to your practice, whether by insurance companies or patients, is collected in a timely manner. Firm financial policy, that is not deviated from, is key.
The responsibility of the Chairside Assistant is to assist the dentist in every way possible, enabling him/her to provide the most efficient, high quality dentistry to our patients.
We will always strive to maintain excellent patient relations, ensuring the patient is well cared for, happy and satisfied. The first responsibility of each Assistant is to get properly trained and apprenticed to expedite their ability to perform all tasks at maximum speed and efficiency. Our Mission is to help provide the best possible high quality care to our patients.
The responsibility of the Hygienist is to provide the best possible oral hygiene care and education for our patients.
We will always strive to establish an excellent rapport with the patients, ensuring they are happy with our services and want to refer family and friends. The effective control of periodontal disease through our varied treatment plans as well as the patient’s home care is paramount in our actions every day we treat patients. We will always encourage patients to take their next step toward a beautiful and healthy smile.
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Plan Implementation. Implement The Plan
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There is the good, the bad and the ugly of dental practice management, but many dentists will still tell you the probability is your dental consulting will work if you and your consultant are on the same page. It stands to reason that if a dental consultant had little value, worth or benefit that consultant could not stand up to harsh economic realities for long. A veteran dental consultant is also a "personal coach" who shold bring management wisdom based on "in the trenches" experience along with systems and protocols to that have been successfully implemented in other practices. Top dental consultants talk and network with each other. They pay attention to what systems work and don't across many dental practices.
New Patient Phone Call
New Patient Experience and Patient Education
Daily and Weekly Checklists
General Policy Manual
What gets monitored, gets managed. It is as simple as that. The only way to monitor what gets done is with daily stats especially for your weak areas. For example, one employee should be specifically responsible for calls to patients who are unscheduled, overdue for re-care or need reactivation. Other staff can and should help in coordination with the accountable employee.
What most practice owners are lack in knowledge is not how to book an appointment, but rather how to be an effective leader. The best systems in the world are useless if the staff do not comply. Good leaders know how to get staff to willingly follow through and comply.
Questions To Ask
Do you and/or your staff have to travel or does the consultant come to you?
Is the program mostly one on one consulting versus seminars or courses with multiple clients in attendance?There are advantages to both.
If the dental consulting is one on one who will actually deliver the consulting? I recommend knowing who your specific dental consultant will be prior to signing on the dotted line.
Is program based on a specific dental practice management system? You want to avoid cookie-cutter programs. Ensure the program will be tailor-made to fit your practice's specific needs.
The cost (including travel expenses and downtime) is certainly not the only factor, everything else being equal, it is still a major factor to consider. It's unwise to pay too much, but it's worse to pay too little.
Top Dental Practice Mangement Consultant
My name is Kevin Tighe. I am Cambridge's CEO and Senior Consultant. Before joining the Cambridge team I was in charge of setting up workshops for large nonprofits throughout the United States and Canada. During that time, I was fortunate to receive mentoring from several world-class business consultants, including a dental practice management guru, which led to a position at Cambridge as their seminar organizer. In time, I began crisscrossing the country delivering seminars myself for the better part of a decade. Subsequently, I moved up to senior consultant and eventually owner. Contributing writer to Dental Economics/DIQ, JADA, AGD Impact and Dental Town Magazine.
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