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Dental Consulting Blog

Dental Practice Management and Dental Consulting Articles.

Missed calls

During normal business hours it is vital for all calls to be answered within three rings, and that any hold times are minimal. If this is not happening, typically the reasons are not enough staff, the current staff need additional training, or they need better discipline, i.e., there's too much chit-chat going on.

Adding an employee
Nights and weekends

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