After you have gone through all the questions from your new patient form, continue as follows:
Front Desk: Here’s what I suggest. Let’s go ahead and schedule an appointment. I will then call you after I speak with your insurance company to let you know what we can or cannot do for you. Sound good?
If your FD already knows how the patient's insurance works there is no reason to get back to the person. Just explain it and get the patient scheduled.
See upcoming Quick Tips for scripts.