Front Desk: Thank you for calling. This is Jane. How may I help you?
NP: I'm Mrs. New Patient. Do you take XYZ Insurance?
FD: Hi, Mrs. New Patient. We are not part of the XYZ Insurance network, but plenty of XYZ Insurance patients still prefer our practice. Let me explain why and how this might work for you. First of all, XYZ Insurance patients love our state-of-the-art facility, our on-time scheduling, and our friendly staff. If you don't mind, may I gather a little information that will help me determine whether or not I can make this work for you?
At this point the front desk person should go through the questions from the new patient form.