Contributing Writer Dental Practice Consulting Tip: Missed Phone Calls
During normal business hours it is vital all calls be answered within three rings and that any hold times be minimal. If this not happening, typically the reason is not enough staff or the current staff need to be trained better and/or have better discipline. If you have too many calls coming in for your front desk to handle, you need another person up front or consider hiring reputable dental specific phone overflow service.
After hours or weekend calls?
Google phone number/voicemail is free. Your office number can be forward to it. The voicemail has ab employee or your voice which adds a personal touch. Messages easily updated to stay contemporaneous. Transcript of the message can be emailed or texted to you or a designated employee.
Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a speaker in the mid-1990s, Kevin went on to become Cambridge’s senior consultant and eventually CEO. Cambridge Dental Consultants is a full-service dental practice management company offering customized dental office manuals. Frustrated? High overhead? Schedule a chat with Kevin at
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