The dentist and hygienist shouldn't discuss money with patients. This is easy to do. Patient: "Does my insurance pay for that?” Dentist or hygienist: ”I sure hope so! Sally at the front desk knows all the ins and outs of insurance. She'll go over it with you. But even if your insurance doesn't cover it, it's really important that you accept this treatment anyway because your teeth are like loose fence poles…" It's important to use analogies. Remember: Just about any question from a patient is good one. It signals their interest.