Practice owners often worry they will lose patients when dismissing certain staff. You may lose a few patients but concerns over patients leaving is almost always a red herring. If you do dismiss an employee, you and your staff should come up with a united and diplomatic way of informing patients who ask what happened. Do not say anything negative. Keep it simple such as, "Mary is on to new opportunities. We've found a wonderful replacement. Her name is Sally. You will like her very much".
When dismissing an employee always preserve all written communication including texts and ensure you change passwords, re-key locks, etc.
Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a speaker in the mid-1990s, Kevin went on to become Cambridge’s senior consultant and eventually CEO. Cambridge Dental Consultants is a full-service dental practice management company offering customized dental office manuals. Frustrated? High overhead? Schedule a chat with Kevin at