If you prefer not to discuss fees with patients when they’re in the chair, try something like this (in a kidding fashion): “You're trying to get me in trouble! I'm just kidding, but Mary at our front desk gets mad at me when I try to discuss fees. She always tells me if I stick to dentistry, she'll stick to her front desk duties. She'll take good care of you and will answer all your questions. She knows her stuff."
Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a speaker in the mid-1990s, Kevin went on to become Cambridge’s senior consultant and eventually CEO. Cambridge Dental Consultants is a full-service dental practice management company offering customized dental office manuals. Frustrated? High overhead? Schedule a chat with Kevin at .