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Inefficiencies

Staff can look very busy, but this can sometimes be due to them handling additional work they generated themselves due to inefficiencies, lack of training, or no accountability. Examples:

• Lab case not in the office. Patient arrives for appointment.
• Incomplete information in patient charts.
• Incomplete insurance submission.
• Insurance not verified.
• Patient leaves office without an appointment.
• Phone numbers for patient are not correct. 
• Appointment not confirmed. 
• Delivering more dentistry in the back than was scheduled; front desk not notified.
• Treatment plan sequence not written up.
• Financial arrangements not made.
• Incomplete treatment not followed up on.
• Message taken but not given to the correct person.
• Patient health history not completed

Flow
Confirming operative appointments

 

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