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Dental staff resistance to change

Most people find change hard. Dental employees are no exception. A common curve ball employees can sometimes throw at you when making changes is that they're usually not able to be specific. So try this. It usually works quite well:


Employee: Why are you changing everything?

Dentist: What specifically are you referring to?

Employee: Everything!

Dentist: I understand, but let's talk one specific thing you feel I am changing.

Once you get the staff member to give you a specific, discuss it with them. Quite often you will see the objection crumble before your eyes and you can get on with the changes you want to implement.


Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a speaker in the mid-1990s, Kevin went on to become Cambridge’s senior consultant and eventually CEO. Cambridge Dental Consultants is a full-service dental practice management company offering customized dental office manuals. Frustrated? High overhead? Schedule a chat with Kevin at 

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