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Overdue for recare steps

a. Call patient ASAP, one day past due.
b. If no joy, follow up with two more calls over the next 30 days.
c. If still no joy, send a postcard.
d. Still no luck? Send a letter on office stationary.
Anyone who makes calls must know what they are doing and be an excellent communicator. We highly recommend role playing with a script as a basic outline of the call.

Hiring Tip #1
Bonus system tip 3

 

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