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Why a General Policy Manual?

At any given time one or more of your dental staff are likely doing something that you would not be too happy about if discovered.

It's the nature of the beast.

That's why it is so important to have a dental office manual with written policy and a protocol for correcting and/or reprimanding staff.

Also keep in mind that whether we like it or not praising employees increases productivity.

A few tips when giving kudos to one of your staff:

  1. Be specific.
  2. Be genuine.
  3. Handwritten notes are very effective.
  4. Never compare employees to each other when complimenting one of them.

 

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