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Quick Tip: New Patient Insurance Call Tip #2

Whatever you do, your front desk staff should be straightforward and honest. They are the window into your practice so it is vital that whoever handles new patient phone calls genuinely likes people and has excellent communication skills. Your front desk must be able to smoothly explain the benefits of making an appointment with your office, even though the patient might be "out of network.”

Examples of benefits:

Beautiful and clean office
Running on time
High tech equipment
Friendly, experienced, and knowledgable staff

New Patient Insurance Script Part I
Quick Tip: New Patient Insurance Call Tip #1

 

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