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Dental Consultant Tip: Cross Training Staff

Should you cross train your staff? Cross training has its place when there is a temporary need. But under normal circumstances each employee should have specific responsibilities, otherwise you lose accountability. There’s absolutely nothing wrong with employees helping in an area outside their assigned responsibilities during peak periods or when another employee is absent. But staff need to stay focused on their specific assigned job and functions once the overload is handled.

 

Dental Consultant Advice: Front Desk Functions
Why a General Policy Manual?

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