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Rescheduling rate

A 100% rescheduling rate is not something you necessarily want as it can easily lead to many broken appointments and there are types of patients who should not be prescheduled. For example, some practices will only preschedule those with a proven track record. In other practices, certain types of patients have a rate of cancels and no shows, so they are not prescheduled. This is one example of why you can’t be rote with statistics.

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