The basic schedule for confirmation is 3-3-1 as follows:
a. Three weeks out is a courtesy reminder, typically by postcard, email, or text.
b. Three days out is for a “hard” confirmation, typically by phone or text. If you get a hard confirm three days out there's no need to call or text one day out. However, for certain types of patients it is still advisable. (See scheduling tip #5 tomorrow.)
c. If no hard confirm three days out, try again one day out. Note: There's really no need to do so for patients who have been responsible with their appointments in the past. Your front desk staff can use their judgment on which patients need the full 3-3-1.