Much has been written about hiring the right people for dentists. Finding a good personality fit and ensuring that employees properly project your office’s personality are things others know far more than I do, so there is little that I can contribute to that discussion.
However, my background and experience provide some insight into how “serial embezzlers”, who are the very LAST people you want to hire, successfully conceal unsavory pasts.
I’d like to share what I have learned about their tactics.
Let’s start by profiling typical embezzlers. They are smart, organized, and have strong computer skills. They present well in interviews, and convey an understanding of the preciousness of your time, and commit to creating an environment where that time can be used most effectively. They present an attractive resume without typos (seemingly a rarity today). And, of course, they have dental experience, although you don’t yet fully comprehend the nature of that experience. You are likely thinking that I have just described a perfect employee. One of the ironies of embezzlement is that thieves superficially resemble the perfect employee. Fortunately, there are areas where embezzlers differ from truly ideal employees, and this article will help you differentiate.
The most obvious area is that many, but certainly not all, serial embezzlers have criminal records. A properly conducted criminal records check will uncover this, and allow some rotten apples to be foregone. Two things should be kept in mind here. Many embezzlers don’t have criminal records either because charges were never brought, or because of the agonizing slowness of the justice system. Also, since a criminal record could reside in many different places, criminal background checking is complicated and best contracted out to professionals.
My next piece of advice is that, when checking with former employers, verifying education etc., eschew any phone number provided by an applicant. We have seen many cases where doctors thought they were speaking to former employers, finding out much later that it was actually a friend of the applicant pretending to be the past employer. So when verifying past experience or a credential, locate the phone number independently so that you know with whom you are speaking. Now that you are speaking with the right person, let’s consider what you should check. What you are seeking is the “undisclosed job” that the applicant wants to conceal. This job can be hidden either by covering it with non-employment (“home with children”, “travelling through Europe” etc.), or by “stretching” the dates of other employment to cover what they want to hide.
My suggestion is to ask each former employer (and you should normally contact all employers from at least the last five years) a few strategic questions.
- Get them to provide exact dates of employment. Don’t prompt them with the dates in the resume and ask for verification; human nature may result in them agreeing without verifying
- Verify job title and responsibilities
- Ask who the previous and subsequent employers were (most former employers know this)
- If the applicant claims to be currently working for that employer, confirm this with the employer. People who have been fired tend to conceal this fact from you
- Finally, ask each former employer a very specific question, “If this person were available and if you had a suitable opening, would you rehire him or her?”
The attractiveness of this question is that, while former employers are often cautioned by attorneys to avoid derogatory statements, most will find this question, which simply asks about future intent and not about specific actions or characteristics, to be a “safe” question to answer. And a single word answer, like “no” (or anything short of an enthusiastic “yes”), shouts volumes about the applicant. Compare all answers to the resume, and reject any applicant where dates or job history do not line up exactly with the information you determined independently.
While there is no foolproof means of identifying resume cover-ups, the simple techniques outlined here give you an excellent chance of spotting situations when resumes have been “doctored”. Also, while the focus of this article is on finding criminal activity, techniques shown here will also help uncover “resume embellishment”, which is a definite concern– published studies suggest that over 60% of resumes contain some form of lying. Also, 65 million Americans (1 in 4 adults) have criminal records. By making some relatively small improvements to your hiring process, you can greatly reduce your chances of making a catastrophic hiring mistake.