1. Make sure all patients have an appointment when leaving, except those on your "no fly" list.
2. Keep short/ASAP/Will-Call lists.
3. Offer targeted discounts to schedule hard-to-fill time slots, such as in a pedo practice.
4. All NPs should be scheduled within a week, two weeks max.
5. Only allow well-trained employee(s) to schedule patients, especially NPs.
6. Keep a well organized morning huddle.
7. Have phone answered within three rings during business hours.