At any given time one or more of your staff are likely doing something that you would not be too happy about if discovered.

Do you ever ask your patients, "Any questions?" If you do so often enough, you'll lose a lot of income. Let me explain.

How your staff approaches referrals can become second nature by asking patients their opinion, and if it's positive, then asking for that all-important new patient referral.

Your hygiene department can make or break your practice, yet most hygiene departments underproduce.