Contributing Writer 
Some people interview well but are disasters as employees. Here are five secrets to interviewing a prospective dental office employees:
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Dental Goals
• What are your goals for your dental health?
• How important is your smile to your home or work life?
1. Acceptable total A/R: One month of collections or less (12%)2. A/R & pending claims. 20% over 30 days acceptable and dwindling. >50% of AR in 0-30 days<30% of AR in 30-60 days<18% of AR in 60-90 days<2% of AR in 90+ days3. You want to see past due balances of 30, 60, and 90 days so that you can generate the correct letter or call as needed. You should also run an Insurance Aging Report at least weekly because you don't want those going past 30 days. Start collecting after 20 days. I recommend working the list weekly if not daily.4. Once...
Tip 1: Verify you have an accurate active patient count. Often the count is greatly inflated. This is less of an issue then in the past due to practice management software. If patient info has been correctly entered for all patients then the active patient count should be good. There are different opinions as to what constitutes an active patient but counting any recall patients going back eighteen months works. Doing so takes into account patients who have slipped off the radar but can be gotten back in. Tip 2: Has extensive dentistry already been done on most patients? If so, then most...
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My name is Kevin Tighe. I am Cambridge's owner and senior consultant. Before joining the Cambridge team I was in charge of setting up workshops for large nonprofits throughout the United States and Canada. During that time, I was fortunate to receive mentoring from several world-class business consultants, including a dental practice management guru, which led to a position at Cambridge as their seminar organizer. In time, I began crisscrossing the country delivering seminars myself for the better part of a decade. Subsequently, I moved up to senior consultant and eventually owner. A Free Practice Analysis is available. I will have one of my assistants follow up with you. Start here: