Your confirmation system should be tailored to each type of patient and have a personal touch. 

It is OK to remind patients to leave reviews and to create and share a review link according to Google’s current on-line policy. Many practices now use an outside vendor to generate reviews from their patents such as: www.bestlocalreviews.com www.fivestarreviewsystem.com www.socialreviewwizard.com www.podium.com When having to deal with a negstive review this Forbes Magazine article is worth a read How Doctors Should Respond To Negative Online Reviews   Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a seminarist in the...

If you hire someone at $15 per hour times 8 hours per day, you increase your overhead by $120 per day. So that you don't blow out your payroll, you should feel confident collections will increase 4 times per day ($480) during the coming weeks and months. As always, "hire for attitude".  Good attitude begins with having a customer service viewpoint so, if they have customer service background, that is definitely a plus. Other attributes: Eager to learn Outgoing and energetic Take pride in their work Organized Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing...

The first day on the job for any employee can feel like trying to get on a moving train, so have them "board" on a gradient. Get them apprenticed. Apprenticing is a VITAL missing ingredient in many practices. Don't just throw new staff in the water to see if they sink or swim. You should ideally have written materials of what is expected of them, and new employees should be given time each day to study those materials. The key is to not overwhelm anyone with too much information. Daily and weekly checklists also help.     Kevin Tighe, Cambridge Dental Consultants,...