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Contributing Writer AGD Dental ConsultingContributing Writer AGD Dentistry IQ Dental Consulting DrBicuspidLogo1 300x57JADA

Talking to your dental patients

Do you ever ask your patients, "Any questions?" If you do so often enough, you'll lose a lot of income. Let me explain.

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“Small” dental management stats

Depending on the weak areas in a practice, you want the responsible employee to track and report on a daily or weekly basis certain "small" stats. For example, if you need to concentrate on patient reactivation, you would have the responsible employee report these "small" stats at the morning huddle:1. Number of reactivation calls made2. Number of inactive patients actually spoken to3. Number of reactivation appointments made4. Number of reactivated patientsKevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as...
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Dental staff clocking in and out 

1. Whether an employee clocks in or not they must be paid for all hours actually worked.  2. You can set office policy that any time worked by an employee above the agreed upon hours must be approved in advance however you still have to pay the employees for any time worked whether clocked in or not.  You can reprimand an employee for violating such a policy. Ensure you document. That way  if you dismiss for repeatedly violating the policy you might avoid paying unemployment. 3. Honor systems tend to be abused. Your practice management software’s time clock is generally the easiest to...
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Simple dental office bonus system

1. Set either a monthly or quarterly goal.2. The goal is based on what is commensurate with 25% or less payroll percentage. Example: Say your payroll is normally around $20,000. Collections must be over $80K per month for there to be any kind of bonus.3. If the goal is exceeded, a bonus is given. How much you bonus and how the bonus is split among the staff will vary from office to office. It can be an arbitrary amount of $200 to $400, or be specifically calculated on how much "bonus sum" is available, i.e., the difference between 25% and the...
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