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Dental Consultant NP Phone Script

The handling of new patient phone calls by your receptionist should be done honestly while effectively guiding the conversation. 

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Dental Consultants Best Patient Education Tip

Show patients a worn restoration or a crown with exposed margins or pockets with active disease. 

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Dental Consultants Advice: Staff Tattoos

What is or is not appropriate for a practice can depend on demographics, or simply the image the practice owner wishes to convey. If needed tattoos can be covered and facial piercings removed while at work. Excessive jewelry, super-long nails, and heavy perfumes should also be avoided. Tattoos can be covered and facial piercings removed while at work.   Kevin Tighe, Cambridge Dental Consultants, Senior Consultant, got bitten hard by the business and marketing bug during long summer days working at his dad's Madison Avenue ad agency. After joining Cambridge as a seminarist in the mid-1990s, Kevin went on to become Cambridge’s senior...
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Dental Consultant Top Tips Relating to Patients

1. Patients' needs are our top priority. You must leave your personal issues and opinions outside of the office. Patients visit our office to improve their health and eliminate pain. An atmosphere of warmth, cheerfulness and caring must be conveyed. Indifference to patients' problems will not contribute to this atmosphere. Remember patients' names and use them often when talking with the patients. Refer to the patient as "Mr.," "Mrs.,” "Miss," or "Ms.," unless the patient invites you to use their first name. Do not give patients nicknames or refer to them as "Hon," "Darlin," or other pet names. 2. Your statements...
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