Smart Systems Get The Patient To Yes

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Smart Systems Get The Patient To Yes

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Shane Blake DDS Coudersport, PAMy name is Kevin Tighe. I am Cambridge's owner, senior consultant and a thirty resident of FLorida. Before joining the Cambridge team I was in charge of setting up workshops for large nonprofits throughout the United States and Canada. During that time, I was fortunate to receive mentoring from several world-class business consultants, including a dental practice management guru, which led to a position at Cambridge as their seminar organizer. In time, I began crisscrossing the country delivering seminars myself for the better part of a decade. Subsequently, I moved up to senior consultant and eventually owner.  Contributing writer to Dental Economics/DIQ,  JADA,  AGD Impact and Dental Town Magazine.


What Do Dental Consultants Do? 

Many dentists will tell you dental consulting works. If dental practice management firms had no worth or benefit they could not stand up to harsh economic realities for long. What a veteran dental consultant brings to the table are systems and protocols successfully implemented in other practices that have been improved and tweaked over many years. Top dental consultants talk and network with each other. They pay attention to what works and what doesn't work across all dental practices. Key systems dental consultants implement:

  1. New Patient Phone Call

  2. Insurance Processing

  3. New Patient Experience and Patient Education

  4. Financial Arrangements

  5. Scheduling

  6. Confirmation

  7. Unscheduled Treatment Followup

  8. Reactivation

  9. Huddle

  10. Stat Monitoring

  11. Daily and Weekly Checklists

  12. General Policy Manual 

Questions You Should Ask

  1. Do you and/or your staff have to travel or does the consultant come to you?

  2. Is the program mostly one on one consulting versus seminars or courses with multiple clients in attendance? There are advantages to both.

  3. If the dental consulting is one on one who will actually deliver the consulting? I recommend knowing who your specific dental consultant will be prior to signing on the dotted line.

  4. Is program based on a specific dental practice management system? You want to avoid cookie-cutter programs. Ensure the program will be tailor-made to fit your practice's specific needs.

  5. The cost (including travel expenses and downtime) is certainly not the only factor, everything else being equal, it is still a major factor to consider. It's unwise to pay too much, but it's worse to pay too little.

If you do a little homework it should be fairly easy to pick a reputable consultant that is a good fit for you and your practice. 


My dental practice is a rural solo provider practice.  The practice has always been successful but something was always lacking.   I did not manage the practice by the numbers and its shortfalls were overcome by sheer determination and hard work for both myself and the staff.ur consultant was instrumental in educating each staff member in what expectations are and how performance for each position is measured.   Staff members became more aware of their part in the overall success of the practice and doing their part.  Ultimately this led to a less stressful and more productive average day which decreased management stress and headaches and allowed life to be enjoyed just a little bit more with a little more time. We have had many changes in the practice after our initial integration over the last 1 ½ years.  Cambridge has been helpful in navigating those planned and unplanned changes.  My only regret is I had not called Cambridge sooner.

Kristin Rushing

I used Cambridge as well, it gave me a good foundation for employees to know what was expected of them as well as very detailed job descriptions that could be used to train new employees if I needed to replace a staff member. Mike also is good about coaching you so that you are knowledgeable about what your numbers and percentages should be but also things to look for when they are off. Everyone is accountable for their numbers and communicate better as a team. We all want to be more productive and time was spent looking into my specific concerns as well as reviewing all facets of the business. Everything was reviewed including input from staff on ways to improve the office. I feel the morale in my office has changed and we are overall headed in a much better direction. As a side note, I've used a different consultants previously and their moto was simply to increase production. Patients felt pressured and we still had communication issues among the staff.

Jeremy Johnson

I'm extremely happy with my decision to utilize Cambridge’s services. My consultant, Mike, has been awesome! I love that I can call or email him whenever and always get a quick response. He even calls and checks in if he hasn't heard from me for a bit. My production increased immediately after the first in-office visit and has continued to climb. The initial investment was recouped in increased production about seven weeks after our first meeting. My average per day production for the first four months I worked with Cambrudge has been 20-25% higher than the prior two years. In fact, all of the four months have had higher average per day production than ANY month in the two years prior to working with Mike.

Last month I produced more than I ever have in one month since starting my practice. On top of that is the fact that my staff is driving all of this growth! They tell me which op to go to and when, then they get all excited when we exceed our goals! These four months have been the best months of my career!

That's a lot of exclamation points! This is all to suggest that you give Cambridge a call.

Andrea Mulholland

I have been the owner of a general dental practice for ten years now. I work four days a week and have an associate who is with me for three days.

The practice has always done well but I knew there were many aspects of it that needed improvement but I didn't know how to proceed. I researched several practice management companies but decided to go with Cambridge because of their good reputation and because I didn't feel pressured.

Mike is the consultant that I have worked with for the past year and a half and he has helped my practice tremendously. He really knows the ins and outs of a practice but I appreciated that he didn't use a cookie-cutter approach. He really treated my practice like the individual practice that it is and I didn't feel pressured to follow any suggestions that I wasn't comfortable with.

I know there are a lot of management companies out there. I just really feel like Cambridge is one of the best and was the best for me and my practice.

Jeffrey D. Weaver

We have been using Cambridge we are really just getting started, but so far everything has been great. They really have given us the tools to quickly get our team focussed, and have created systems and measurable statistics for each area. YTD compared to last year, our production is up 12% (over $20,000).

Our office felt "stuck", like we simply did not know what we should be doing to get better. We knew the potential was there, but did not know the next steps to take. What we liked from the start is that Cambridge has been in every type of office and seen every type of problem/issue there is. Their ideas are proven and, so far, we have been very happy with the results. Our team is really pleased with the direction we are going.

We built our office and, had we known, would have started with Cambridge much sooner. Good luck with your decision. I think you will be very pleased with Cambridge.

Ron McHargue

I was fresh out of school when I bought my practice. It came riddled with staff issues and I had no knowledge of business. I thought I could handle it and went for a year and a half before really coming to the realization that I was in over my head. I was stressed completely and needed help with staff issues and business advice.

I contacted Cambridge because of what I read on Dentaltown and because of their fair price and money back guarantee. Kevin was very helpful in getting me over a couple of big hurdles dealing with staff. I now have a direction and a good plan for tracking numbers and keeping a pulse on my practice. I was hesitant to even hire a consultant, but I am very glad I did and wouldn't hesitate to get Kevin back and work with him again.

 Ed Warr

My experience with Cambridge has been great. I was very concerned as my year was down by about 6% from the previous year. I had used consultants before and hadn't liked any of them. But, I knew I needed help with what I did not know - I went to school to earn a DMD, not an MBA.

After researching several and having several phone conversations regarding their methods, I committed with Cambridge.

Their money back guarantee was a nice touch to lower the risk factor for me. So, I finished up 8% over 2013. In six months, Mike had helped me introduce practices that helped me have a 14% turn around in six months. I whole heartedly recommend Cambridge and their services.

Chris Burke

I used Cambridge since I opened from scratch. Having no background in business, management or marketing he has helped us tremendously. Not only has he taught us which stats to track, he has coached us through employee issues, marketing programs, strategic planning for the future, and served as therapist and friend. He has also proved to be a wealth of information on helpful computing programs that have made certain tasks easier and improved employee productivity. I would recommend talking with Cambridge before making your final decision on which group to go with.


When I initially contacted Cambridge, I was open for about a year and the production graphs were trending down, quickly. My Cambridge coach met with me, offered several ideas specific to my situation, and two years later, I'm having annual growth over 20% and we're already at record annual production with one and a half months left in the year. I am now busier than ever, even under the previous owner! The best dental office manual I've ever used. I can't say enough positive things about what Cambridge has done for my practice!

Dustin Snyder

The cost of dental consulting is not the fee. It's not knowing what to do, what to adjust, how when and where. When you increase $10,000.00 a month that's $120,000.00 a year and 1.2 million in 10 years.

Steve Rabedeaux

I appreciate your checklists. Indeed useful.

Yvonne Leon Arenas

I bought your dental office manuals several years ago. They were tremendous.

Bernie Kolber

I find your dental consulting products are extremely valuable to my office

John Snyder

Thank you for all of your great newsletters. You have some great ideas and insights.

Craig Healy 

THUMBS UP! I love getting all your useful checklists and ideas. I print them all out and have created a very resourceful handbook for my staff and myself. I am looking forward to the Dental Office Manual. Please keep 'em coming. Thanks!

Diane FC

Thanks for the useful info. Your site has very valuable info if you want to improve your dental office.

Les Press

Thumbs Up! Thanks for great advice..

Marius Rog

Thumbs up! I enjoy the checklists you give us. Thank you.

Rohn Falter

Thumbs up to you, thanks for the valuable info

Jeffrey Blankshain

Thumbs up for Cambridge - always good ideas!

Karen Zak Kent

Thanks for providing avenues and incentives for great dental office administration. Thumbs up.

Bharty Bhalla:

Thumbs up! Thank you for providing such useful information!

Brooklyn Dental Arts:

I give this a thumbs up all the way! Thanks for the info!

James Herbst:

Love the weekly emails and downloads. Very good info.

Lisa Timmerman

Thank you for the great weekly emails and downloads.

Sylvie Renoir

Just gave the Thumbs up for all you do for the profession.Keep up the good work.

Jdandheather Richardson

We are using your dental manuals and have found them extremely helpful! Thank you for your checklists too, great ideas ;-)

Kacey Patel

Bought your dental office manuals years ago. Huge help in cleaning up the chaos. Have happy people working with me now.

Joe Bulger

Of course I have to like this page. Cambridge has given me many morning huddle ideas and many new strategies on how to run and train my staff.

Richard Dsg Camacho

Cambridge Dental Consulting is the best I have ever seen.

Dr. Chuck Hughes, Pedodontist, Jackson, TN

Cambridge enabled us to grown and prosper. Thank you!

Dr. David Ainbinder, DDS, Middletown, NY

The Best Thing that I have ever done with respect to Dental Practice Productivity, Staff Management and Dental Office Manuals was to contact Cambridge Dental Consultants.

Dr. Mike Dukes, DMD, Jacksonville, FL

Dental Office Manuals are the most important tool upon hiring!

Jean-Jacques Edderai

Enjoy receiving the timely and useful information.

Michael Bender

Thank you for these great guidelines

Ahmed Nabil

Keep up the good work. Good source for dental office management.

Mita Ashok


Harold Marcus

I've appreciated the informative downloads for several years. Keep up the good work.

Paul Schafer

Thumbs up - great job!

Jane A Bacon

Good job! Great information source! Keep it up!

Dr Don Orthodontics

Nice site! Thanks for the offer plus all the other helpful articles you continue to share.

Lee Schambach

"Thumbs Up" for all the advice and sharing your plethora of knowledge.

Sallie Springfield

Great job - - from all of us "down-trodden" out in land of "down economy".

Kip Beals

Thumbs up for the knowledge that you are willing to share with us out here

Payam A Kashani

Thanks for all of the policies and good ideas

James Gallagher

Always appreciate Cambridge's sharing of knowledge and information. It really helps us out in our office.

Dorothy Craven

Posted a thumbs up for the help you give!

Cindy Albury

A great big thumbs up! I love the checklist, they are very helpful! Happy New Year!!!

Ramon F Ortiz Dmd

Thank you for the offer. Pleased to receive this and all other info.

Michael Harry Malowitz

Thanks for the dental manual. Your site looks great.

Charles Deigert Dds

Your Checklists have been very helpful and informative,thumbs up great site

Jeff Golden

Just gave a thumbs up for great site

Ira Biderman

Both Thumbs, Way UP!! Great information on a wide variety of topics. Extremely helpful information!! A++

Michael Dearry

Thumbs up guys!! Thanks for all the information posted for us to utilize!!

Kari Montgomery

I thought I knew how to run my office and that the economy was just getting to me. To try to find away around this, I engaged Cambridge. The first thing I learned was how much I didn't know!!!! With their caring, common sense approach to management, we saw a 15% increase in our business in less than 4 months.

They taught US how to make it happen. Implementation of their dental office manuals was very important. Thank you Mike and Kevin for opening my eyes...the result was so good, that I'm signing up for another year. Did I mention great Dental Office Manual too!

Dr. Jeff Mack, DMD, Williamstown, NJ

Thumbs Up! Great info on your site !

Kellie Rhodes-Gayles

This is a most valuable asset and web site for all kinds of information

Michelle Lynne

These guys are great! They are willing to share a wealth of information! Many thanks!!!

Carl Stoutamire

Nice checklists and tips.

Joyce Bayma-Jilek

Thanks, the check list are a great idea!

Ken LeBlanc

Love the checklists !!!

Ivan Reyes

Thumbs up!! the checklist is a boost to the office. thank you

Judy Lim

I just gave your site a thumbs up!

Eric Oxford

Thanks for your input in Dentistry!! Keep up the good work!!

Nicolaas Louw

Thumbs up, enjoying everything! Hal

Harold C Meacham

My Thumbs up!! Your manuals/checklists are very helpful!!

Michael Alsouss

I am always checking work email to see what's coming next..... Thank you

Robyn Roggeman Skipper

Thanks for all of your help, we appreciate the information!

Chip Patterson

Welcome to the new normal. Nice intro to your Facebook page.

Alex Stephens Abernathy

Both Thumbs Up, I find your Checklists very useful!!!

Stuart Cran

Just gave the site a thumbs up

Steve Stephens

Great tips...keep them coming!

Dave Singh

Great job, really love the checklist, VERY helpful!

April Adams Janssen

Definitely gotten some very good tips from you site! thanks

David Hayes

Thumbs Up! I really enjoy your Checklists! Thanks!!

Adriana M. Rodriguez

Thumbs Up! I really enjoy your Checklists! Thanks!!

Jeffrey Horseman

Great to see you on Facebook! Just gave you two thumbs up! Thanks.

Gary Woodall

Thanks for the weekly emails. Very helpful for my office

Ricardo Perez

Cambridge Dental Practice Management