This checklist addresses the basics that a dental office manager should maintain and accomplish on a daily basis.
A complimentary and editable copy of this checklist is available hereContinue reading
It is best if practice owners do NOT spend a lot of time on dental practice management.
They should instead focus on servicing patients with the best possible care.
Stay focused on helping patients get better; not on the money.Continue reading
As your dental receptionist become familiar with patients she will know a little more about them and will be able to talk to them about their interests, etc. This is very important. She should make a point of bringing up what she talked about last time the patient was in.
For instance, if the patient just went on vacation, ask them how it went. If the patient had a baby, got a new job, is looking for a job, just got married, had a ballgame, went to a ballgame. . . anything! It makes the patient feel much more comfortable if staff care enough to remember a thing or two about them.Continue reading