Dental Practice Management | Dental Office Manuals
Policies & Procedures
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WHY MANUALS ARE KEY TO DENTAL PRACTICE MANAGEMENT
Can you imagine baseball without any rules or driving in rush hour traffic with no laws or guidelines governing what to do when the lights turn green, yellow or red? The obvious result would be confusion and chaos.
This same logic applies to dental practice management. If there are no guidelines and rules for employees to follow they will not know what is expected of them and frustration, confusion and unnecessary disagreements can ensue.
The purpose of a dental office manual is to assist training your employees on the policies and procedures needed for them to do their jobs effectively.
Manuals provide you with written policies and procedures for all your staff.
Manuals provide you with a resource to direct your staff to who have questions.
Manuals provide you with references to use when correcting your staff.
Creating these manuals was quite an undertaking. We knew no single manual would apply to every practice since dentists have unique personalities and management styles. Over the years, we've updated the manuals with ideas from our clients and emerging techniques. The resulting contents provide detailed policies and procedures that will significantly increase your practice efficiency and are a solution for competently dealing with the majority of employee-related concerns in your dental office.
Supplies the policies needed to avoid future upsets and problems between you and your staff. Policies on vacations, termination, sick days, acceptable and unacceptable conduct are all part of the General Policy Manual.
"I bought your dental office manuals several years ago. They were tremendous." - Dr. Bernie Kolber
Dental Basics Manual
Takes someone with absolutely no experience in dentistry and turn them into a knowledgeable dental employee that has the ability to speak with confidence and authority on all the basic subjects of dental care. Over one hundred pages with simple to comprehend management terminology and treatment protocols.
"I love my dental office manuals!" - Dr. Sheri L. Lefty
Dental Receptionist Manual
Covers the key functions relating to receiving patients at the front desk, the professional way of answering the phones, assisting patients in filling out the new patient forms and how to overall be a dental office’s "traffic cop". This manual includes over sixty policies, forms and checklists.
"Dental Office Manuals are the most important tool upon hiring!" - Dr. Jean-Jacques Edderai
Addresses the key issues that are faced when it comes to keeping a full appointment book and not just a full schedule but a balance of production that not only keeps the doctor and hygienist busy, but "productive". The responsibility of a scheduling coordinator is to maintain a productive and efficient schedule.
"Best ever Dental Office Manuals are from Cambridge." - Dr. Mike Dukes
The Treatment Coordinator Manual
Written specifically for the person who does the treatment plan presentations and/or financial arrangements in a dental office and is designed to give them a complete toolset at their fingertips. The responsibility of a dental office treatment coordinator is to ensure everything possible is done to get patients to pay for and complete their individual treatment plans.
"Did I also mention how great your Dental Office Manuals are! - Dr. Jeff Mack
The Accounts Manager Manual
Gets into details on verifying insurance, electronic billing, making insurance calls and sending out statements. The best way to eliminate a high accounts receivable is to collect the money before it is overdue. An Accounts Manager works in coordination with other employees, who are intimately involved with collections, such as the Treatment Coordinator and Scheduling Coordinator.
"My Thumbs up!! Your manuals are very helpful!!" - Dr. Michael Alsouss
Dental Assistant Manual
This manual will help ensure your DAs are properly trained to be able to perform tasks at maximum speed and efficiency. It is a detailed manual. The mission of every DA should be to help the dentist in every way possible in providing efficient, high quality dentistry to all patients.
"We use your dental manuals and have found them extremely helpful!" - Dr. Kacey Patel
Covers the specific policies that make it very clear what is expected from a hygienist as a team member and the administrative functions that come with this position. The mission of every Hygienist in any dental office, whether full or part time, should be to provide the best possible oral hygiene care and education to all dental patients.
"Thanks for the dental manuals! Your site looks great! - Dr. Charles Deigert